At a Glance
- Tasks: Supervise family contact sessions and support positive connections between children and their families.
- Company: Join Swan Family, a passionate team dedicated to making a difference in children's lives.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Other info: Flexible hours with opportunities for professional development.
- Why this job: Make a real impact every day while helping families build safer connections.
- Qualifications: NVQ Level 3 in Children and Young People Workforce or related field required.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres, one in the East of Cardiff and one in the West.
As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.
What You'll Be Doing:
- Coordinating and supervising family contact sessions in a safe, supportive environment
- Observing and recording sessions with accuracy and professionalism
- Liaising with social workers and escalating any safeguarding concerns promptly
- Transporting and escorting children and young people to and from contact sessions
- Writing clear, factual reports within set timescales
- Attending planning meetings, reviews, and training sessions
- Following Swan Family's safeguarding policies at all times
What We're Looking For:
- Empathetic, reliable individuals who are passionate about supporting children and families
- Excellent communicators, able to remain calm and non-judgemental
- Skilled in observation and confident in report writing
- Able to manage challenging situations with sensitivity and professionalism
Essential:
- NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
- A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
- A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply:
If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!
Application Questions:
- Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce?
- Do you have a current DBS on the update service?
- Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time, Permanent
Benefits: Company pension
Locations
Contact Supervisor in Cardiff, Wales employer: Swan Family Centres Limited
Swan Family is an exceptional employer dedicated to making a meaningful impact in the lives of children and families. With a strong focus on professional development and a supportive work culture, employees are empowered to grow within a dynamic team that values creativity and compassion. Working in our Cardiff Children and Family Contact Centres offers the unique opportunity to contribute to positive family connections in a nurturing environment.
Contact Details:
Swan Family Centres Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Supervisor in Cardiff, Wales
✨Tip Number 1
Get to know the company! Research Swan Family and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated empathy, communication skills, and professionalism. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Supervisor in Cardiff, Wales
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and avoid jargon so we can easily understand your experience and skills.
Highlight Relevant Experience:Don’t forget to mention any relevant qualifications or experiences, especially those related to childcare or family support. We’re looking for individuals who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Swan Family Centres Limited
✨Know Your Stuff
Make sure you understand the role of a Family Contact Supervisor inside out. Familiarise yourself with Swan Family's mission and values, and think about how your experiences align with their goals. This will help you demonstrate your passion for supporting children and families during the interview.
✨Showcase Your Skills
Prepare examples that highlight your communication skills, empathy, and ability to handle challenging situations. Think of specific instances where you've successfully managed difficult scenarios or supported families, as these will resonate well with the interviewers.
✨Be Ready to Discuss Safeguarding
Since safeguarding is a key part of the role, brush up on relevant policies and procedures. Be prepared to discuss how you would handle safeguarding concerns and why it's crucial in your work. This shows that you take the responsibility seriously and are committed to the safety of children.
✨Ask Thoughtful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if Swan Family is the right fit for you.
