Contact Supervisor

Contact Supervisor

Full-Time 24784 Β£ / year No working from home possible
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At a Glance

  • Tasks: Supervise family contact sessions and support positive connections between children and their families.
  • Company: Join Swan Family, a dynamic team dedicated to making a difference.
  • Benefits: Ongoing training, professional development, and the chance to impact lives daily.
  • Other info: Empathetic individuals with strong communication skills will thrive here.
  • Why this job: Make a real difference in children's lives while working in a supportive environment.
  • Qualifications: NVQ Level 3 in Children and Young People Workforce or related field required.

Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor. As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.

What You'll Be Doing:

  • Coordinating and supervising family contact sessions in a safe, supportive environment
  • Observing and recording sessions with accuracy and professionalism
  • Liaising with social workers and escalating any safeguarding concerns promptly
  • Transporting and escorting children and young people to and from contact sessions
  • Writing clear, factual reports within set timescales
  • Attending planning meetings, reviews, and training sessions
  • Following Swan Family's safeguarding policies at all times

What We're Looking For:

  • Empathetic, reliable individuals who are passionate about supporting children and families
  • Excellent communicators, able to remain calm and non-judgemental
  • Skilled in observation and confident in report writing
  • Able to manage challenging situations with sensitivity and professionalism

Essential:

  • NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
  • A valid DBS check for working with children and adults (we can help you apply if needed)

Desirable:

  • A full UK driving licence and access to your own car

Why Join Swan Family?

At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.

How to Apply:

If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!

Contact Supervisor employer: Swan Family Centres Limited

As a Family Time Worker in Liverpool, you will join a supportive and dynamic team dedicated to making a positive impact on families' lives. Our company fosters a collaborative work culture that prioritises employee well-being and professional development, offering opportunities for growth and the chance to contribute meaningfully to the community. With competitive pay and flexible working hours, we ensure our employees feel valued and empowered in their roles.

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Contact Details:

Swan Family Centres Limited Recruitment Team

We think you need these skills to ace Contact Supervisor

NVQ Level 3 in Children and Young People Workforce
Observation Skills
Report Writing
Communication Skills
Empathy
Reliability
Sensitivity in Challenging Situations