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For Companies At a Glance
- Tasks: Lead a fun and dynamic pub team, ensuring great customer service and smooth operations.
- Company: Join Marston’s, voted Best Pub Employer 2024, where people come first.
- Benefits: Enjoy 30% off at all venues, flexible hours, and a £4.50 meal deal.
- Why this job: Be part of a lively atmosphere and grow your career with exciting opportunities.
- Qualifications: Previous experience in a supervisory role and a passion for customer service.
- Other info: Access to well-being support and apprenticeship programmes for career development.
The predicted salary is between 24000 - 36000 £ per year.
We’re on the lookout for a Supervisor to join our team!
Right at the heart of the pub – creating moments of joy.You’ll be there supporting the team to deliver the everyday moments and those stand-out occasions. You’ll thrive from an environment that is busy, varied, fast paced but most importantly – fun!
As Supervisor you’ll:Have a natural talent for leading and motivating others, you’ll share moments of joy with our team and guests. You and the pub team will pride yourselves on delivering an experience that gets our guests coming back for more.
- Have previous experience in a similar Supervisor or Team Leader role
- Work with wider pub management team to ensure the business runs efficiently and profitably
- Opening and closing, stocking, and cashing up
- Be a role model for customer service
- Ability to think on the spot and use your initiative
- Accountablefor the smooth running of shifts and for managing all aspects of the pub when the wider management team is away
What comes next is up to you:If you have the determination to drive your development, we’ll support you to progress into an Assistant Manager role and beyond!
What you get from us:You\’ll be joining an award-winning local pub company that puts people first, lives by people-led values, and offers real opportunities to advance your career – with genuine benefits that include:
- 30% off at all our pubs, restaurants, and hotels
- A reliable hours contract, to give you the security you deserve
- Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
- Flexible and part time hours offered to work around your family or higher education
- Exciting range of high street, online discounts and cashback offers
- Fantastic range of apprenticeship programmes to support your career
- A friendly and lively atmosphere, working alongside passionate and diverse teammates
- Access to Licensed Trade Charity for financial, mental, and emotional well-being support
Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.
Marston’s. Where people make pubs.
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Supervisor employer: Swan (91379)
Contact Detail:
Swan (91379) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Get to know the pub scene! Visit local pubs, chat with staff, and understand what makes a great Supervisor. This will help you stand out in interviews by showing your passion for the industry.
✨Tip Number 2
Network like a pro! Connect with current employees on social media or at events. They can give you insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for the unexpected! In a fast-paced environment, you’ll need to think on your feet. Practice common scenarios you might face as a Supervisor and how you’d handle them.
✨Tip Number 4
Show your personality! When you come for an interview, let your true self shine. We value authenticity, so don’t be afraid to show us who you are and how you can bring joy to our team.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring joy to our pub.
Highlight Relevant Experience: Make sure to mention any previous experience in a Supervisor or Team Leader role. We’re looking for someone who can hit the ground running, so share specific examples of how you've managed teams or handled busy shifts.
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what you can bring to the table. Remember, we’re all about efficiency!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Swan (91379)
✨Know the Pub Inside Out
Before your interview, take some time to research the pub and its atmosphere. Familiarise yourself with their menu, special events, and any recent news. This shows your genuine interest and helps you connect your experience to their specific environment.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples from your past roles where you've successfully managed a team, resolved conflicts, or improved customer service. Be ready to discuss how you can inspire and motivate others.
✨Think on Your Feet
In a busy pub setting, quick thinking is crucial. During the interview, be prepared for situational questions that test your problem-solving skills. Practice responding to scenarios where you need to make decisions on the spot, showcasing your initiative and adaptability.
✨Emphasise Your Customer Service Passion
Customer service is at the heart of this role. Share your passion for creating memorable experiences for guests. Discuss how you’ve gone above and beyond in previous positions to ensure customer satisfaction, and how you plan to bring that same energy to their pub.
