At a Glance
- Tasks: Assist customers with council tax and housing benefit enquiries through various channels.
- Company: Local authority council committed to community service.
- Benefits: Flexible hybrid working, holiday entitlement, and a pension scheme.
- Other info: Part-time role with a supportive team and opportunities for growth.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 13000 - 16000 € per year.
A local authority council is seeking a part-time Revenues and Benefits Customer Service Advisor in Sittingbourne. This role involves handling council tax and housing benefit enquiries, serving as the first point of contact for customers through various channels.
Applicants should have experience in a customer service environment and strong communication skills. The position offers flexible hybrid working and generous benefits including holiday entitlement and a pension scheme.
Frontline Revenues & Benefits Advisor – Part Time in Sittingbourne employer: Swale Borough Council
As a local authority council, we pride ourselves on being an excellent employer that values community service and employee well-being. Our flexible hybrid working model allows for a healthy work-life balance, while our generous benefits package, including holiday entitlement and a pension scheme, ensures that our team members are well-supported. Join us in Sittingbourne, where you can grow your career in a collaborative environment dedicated to making a positive impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Frontline Revenues & Benefits Advisor – Part Time in Sittingbourne
✨Tip Number 1
Make sure you know the ins and outs of council tax and housing benefits. Brush up on common queries and solutions so you can impress during your interview. We want you to show that you're not just a candidate, but the right fit for the role!
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, we suggest doing mock interviews with friends or family. Get comfortable explaining complex topics in simple terms – it’ll make you stand out!
✨Tip Number 3
Don’t forget to highlight your previous customer service experience. We recommend preparing specific examples of how you’ve handled difficult situations or provided excellent service. This will show them you’re ready to tackle any challenge!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. Let’s get you that interview!
We think you need these skills to ace Frontline Revenues & Benefits Advisor – Part Time in Sittingbourne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service, especially any roles where you've dealt with council tax or housing benefits. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Frontline Revenues & Benefits Advisor role. Share specific examples of your communication skills and customer service experience.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Swale Borough Council
✨Know Your Stuff
Make sure you brush up on council tax and housing benefit regulations. Familiarise yourself with common customer queries and how to address them. This will show that you're not just a great communicator, but also knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think of situations where you resolved issues or went above and beyond for a customer. This will demonstrate your ability to handle enquiries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are ready to engage with customers in the same way.
✨Embrace Flexibility
Since the role offers hybrid working, be prepared to discuss how you can adapt to different working environments. Share any previous experiences where you've successfully managed your time and tasks in a flexible setting.
