Control Centre Operator in Sittingbourne

We are looking for Control Centre Operators to join our team. These roles are based within Swale Borough Council’s Community Safety Control Centre and offer the chance to be part of a professional, fast-paced, and supportive team. The Control Centre operates 24 hours a day, 365 days a year, so these posts involve working a 12-hour rotating shift pattern, including nights, weekends, bank holidays and Christmas.

Our team provides Public Space CCTV monitoring for Swale, Gravesham, Folkestone, and Ashford, alongside a range of commercial contracts. This is an exciting time to join a growing service. In addition to CCTV operations, the Control Centre supports out-of-hours call handling, retail security, response services, and facilities management, offering a varied and rewarding role where no two days are the same.

You’ll be confident using IT systems, have strong communication skills, and be able to remain calm under pressure. We’re looking for people who can work independently, use their initiative, and deal effectively with straightforward issues as they arise. This is a full-time permanent position working 34 hours per week on-site, on a shift rota basis including nights, weekends and Bank Holidays.

Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe that staff are our most valuable asset and we’re committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34-hour week, recognising that staff wellbeing and work life balance is high on our agenda.

A range of benefits including:

• Generous holiday entitlement which increases after 5 years LG service plus bank holidays with the option to buy additional leave.
• Free parking
• Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities
• Employee Assistance Programme which provides confidential & independent information and access to counsellors
• Local Government Pension Scheme (LGPS) with valuable life cover and financial protection for your family.
• Life Assurance – three times your annual salary (for members of the LGPS)
• Season Ticket Loan - to help with the cost of your rail/ bus journey, to & from work
• Lease car salary sacrifice scheme allowing you to lease a brand-new car. The monthly fee includes insurance, servicing and road tax.
• Annual flu vaccine
• Cycle to work scheme
• Staff benefits discounts on leisure, eating out, holidays and shopping
• Excellent learning and career opportunities for committed individuals
• A professional fee payment, if required for the role

You’ll be a clear and confident communicator, able to speak calmly and concisely while listening carefully and responding appropriately. You don’t need to have worked in a Control Centre before, but you should be comfortable using IT systems and able to think quickly and act effectively, particularly in time-critical or emergency situations. Remaining calm under pressure and following procedures accurately will be key to your success in this role.

This is an important position within the Council’s Community Safety Unit, and you’ll play a valued part in helping to keep our communities safe. If you’re motivated, reliable, and keen to learn, with the right attitude and commitment, we’d be delighted to hear from you.

A basic DBS Check and Kent Police Vetting is required for this post. You must also hold, or be prepared to achieve, a Security Industry Authority (SI Licence.

You’ll receive a structured induction and on-the-job training to help you build confidence in the role. Ongoing support will be provided by experienced colleagues and supervisors, ensuring you’re fully equipped to carry out your duties and continue developing your skills over time.

Following the submission of your application form, it will be reviewed by the recruiting manager. Those that are successful in securing an interview can expect job specific interview assessment, followed by an interview.

Swale Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employee and volunteers to share this commitment.

If you would like to discuss this position, please email Caroline Shrubsall, Control Centre Supervisor – carolineshrubsall@swale.gov.uk or Debbie Valk, Partnership Liaison Officer – debbievalk@swale.gov.uk.