At a Glance
- Tasks: Monitor live CCTV, support emergency services, and ensure community safety.
- Company: Swale Borough Council, a progressive local authority committed to staff wellbeing.
- Benefits: Generous holiday entitlement, free parking, and employee assistance programmes.
- Other info: Flexible hybrid working policy and excellent career development opportunities.
- Why this job: Join a dynamic team making a real impact in community safety every day.
- Qualifications: Sharp-minded, reliable individuals ready for a fast-paced environment.
The predicted salary is between 30000 - 40000 € per year.
Join the Front Line of Community Safety in a role that really matters. Swale Borough Council is looking for a sharp‑minded, reliable individual to become a Control Centre Operator within our dynamic Community Safety team. The Control Centre operates 24 hours a day, 365 days a year, so this post involves working a 12‑hour rotating shift pattern, including nights, weekends, bank holidays and Christmas. In this role you’ll be at the heart of real‑time incident monitoring, supporting emergency services, and helping keep our communities safe. If you’re looking for flexible work that’s meaningful, fast‑paced, and never the same day twice, this is your chance to step into a role with real impact.
What You’ll Be Doing
- Monitoring live Public Space CCTV, supporting local communities across the partnership, and helping local businesses tackle crime.
- Spotting and reporting incidents in real time, providing vital information to our commercial clients across the partnership and the Swale, Ashford, Gravesham and Folkestone Business Crime Reduction Partnership.
- Keeping our Control Centre secure, ensuring only authorised personnel enter and maintaining accurate access logs.
- Handling out‑of‑hours calls for local councils, following clear procedures to keep services running smoothly.
This is a full‑time permanent position working 34 hours per week on‑site, on a shift rota basis including nights, weekends and Bank Holidays.
About Swale Borough Council
Swale Borough Council is a progressive and ambitious Local Authority, located less than an hour from Central London in an attractive and diverse part of Kent involving urban, rural, and coastal areas. We believe staff are our most valuable asset and we’re committed to attracting and retaining the very best. In recent times we have adapted and evolved to meet the current world by introducing a highly flexible hybrid working policy, along with a 34‑hour week, recognising that staff wellbeing and work life balance is high on our agenda.
Our Offer
- A range of benefits including: Generous holiday entitlement which increases after 5 years of LG service plus bank holidays with the option to buy additional leave.
- Free parking.
- Invitations to staff events to celebrate success and support wellbeing that include holistic therapies and outdoor activities.
- Employee Assistance Programme which provides confidential support.
Control Centre Operator in Kent employer: Swale Borough Council
Swale Borough Council is an exceptional employer that prioritises the wellbeing and development of its staff, offering a flexible hybrid working policy and a 34-hour work week. With a strong commitment to community safety, employees in the Control Centre Operator role will find their work meaningful and impactful, supported by generous benefits such as increased holiday entitlement, free parking, and opportunities for personal growth through various staff events and wellness programmes. Located in a diverse area of Kent, just under an hour from Central London, this role provides a unique chance to contribute to local safety while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Control Centre Operator in Kent
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Control Centre Operator does, especially the key responsibilities like monitoring CCTV and supporting emergency services. This will help you speak confidently about how your skills match the job when you get that interview.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Swale Borough Council on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Personal connections can make a big difference!
✨Tip Number 3
Prepare for situational questions! Since this role involves real-time incident monitoring, think about scenarios where you've had to act quickly or handle emergencies. Practising your responses will help you shine during the interview.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. It shows you're serious about the role and gives us a chance to see your enthusiasm right from the start.
We think you need these skills to ace Control Centre Operator in Kent
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for community safety shine through. We want to see that you genuinely care about making a difference and keeping our communities safe.
Tailor Your CV:Make sure your CV is tailored to the Control Centre Operator role. Highlight any relevant experience, especially in monitoring or emergency services, and don’t forget to mention your ability to work flexible hours!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress throughout the hiring process.
How to prepare for a job interview at Swale Borough Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Control Centre Operator. Familiarise yourself with incident monitoring, CCTV operations, and how to support emergency services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Control Centre Operator, clear communication is key. Prepare examples from your past experiences where you effectively communicated under pressure or handled difficult situations. This will demonstrate your ability to keep calm and relay vital information accurately.
✨Emphasise Flexibility and Reliability
Given the 12-hour rotating shift pattern, it's important to highlight your flexibility and reliability. Be ready to discuss your previous work schedules and how you managed to stay committed. This will reassure them that you can handle the demands of the role.
✨Prepare Questions About Community Safety
Show your enthusiasm for the role by preparing thoughtful questions about community safety initiatives and how the Control Centre collaborates with local businesses. This not only shows your interest but also gives you insight into the team's priorities and challenges.
