At a Glance
- Tasks: Welcome patients and ensure smooth running of evening and weekend clinics.
- Company: Join a dedicated healthcare team serving over 55,000 patients in West Norfolk.
- Benefits: Gain valuable experience in a supportive environment with flexible working hours.
- Other info: Opportunity to support seasonal vaccination programmes and work across multiple sites.
- Why this job: Make a real difference in patient care while developing your skills in healthcare.
- Qualifications: Previous reception or admin experience, excellent communication skills, and a friendly attitude.
The predicted salary is between 24000 - 28000 € per year.
We are looking for a friendly, organised, and proactive Enhanced Access Receptionist to support the delivery of our PCN Enhanced Access service across Bridge Street Surgery and Manor Farm Medical Centre.
Main duties of the job:
- This is a patient-facing role and an important part of ensuring the smooth running of evening and weekend clinics across the PCN.
- The successful candidate will provide a warm and professional welcome to patients attending appointments, including those visiting from neighbouring practices, helping them feel comfortable and supported throughout their visit.
- The role will work closely with the Enhanced Access PCN Lead and wider clinical teams to ensure clinics run efficiently and patients receive a high standard of care and service.
- The postholder will also play a key role in supporting seasonal vaccination programmes, including the delivery of COVID vaccination campaigns during winter and spring periods.
The role alternates weekly between:
- Bridge Street Surgery
- Monday: 18:15pm - 20:00pm
- Thursday: 18:15pm - 20:00pm
- Saturday: 8:45am - 14:30pm
- Manor Farm Medical Centre
- Monday: 18:15pm - 20:00pm
- Friday: 18:15pm - 20:00pm
- Saturday: 8:45am - 14:30pm
Please note there is no flexibility with this working pattern.
About us:
Based in West Norfolk, our PCN serves over 55,000 patients across our seven member Practices of; Manor Farm Medical Practice, Plowright Surgery, Campingland Surgery, Litcham Health Centre, Howdale Surgery, the Hollies Surgery and Bridge Street Surgery. We pride ourselves on offering our patients the best care possible, demonstrating innovation, clinical excellence and working collaboratively with our allied health care professionals across the network.
Job responsibilities:
- Previous reception or administration experience.
- SystmOne/ EMIS experience (only one is essential, both desirable).
- Excellent communication and interpersonal skills.
- Friendly, professional, and compassionate manner.
- Ability to work independently and as part of a team.
- Good organisational skills and attention to detail.
- Comfortable working across different sites.
- Basic IT skills.
- Previous GP surgery or NHS experience.
- Knowledge of Enhanced Access services.
- Experience supporting vaccination clinics.
Person Specification:
- Experience using SystmOne and EMIS platforms.
- Reception experience in a medical setting.
- Experience of working in a GP practice.
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Enhanced Access receptionist in Swaffham employer: Swaffham & Downham Primary Care Network
Join our dedicated team as an Enhanced Access Receptionist, where you will play a vital role in delivering exceptional patient care across our West Norfolk practices. We foster a supportive work culture that values collaboration and innovation, offering opportunities for professional growth while ensuring a warm and welcoming environment for both staff and patients. With a focus on community health initiatives, including seasonal vaccination programmes, this position not only provides meaningful work but also the chance to make a real difference in the lives of over 55,000 patients.
Contact Detail:
Swaffham & Downham Primary Care Network Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Enhanced Access receptionist in Swaffham
✨Tip Number 1
Get to know the company! Research Bridge Street Surgery and Manor Farm Medical Centre. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Enhanced Access Receptionist, you'll be the friendly face welcoming patients. Role-play with a friend or family member to get comfortable with common scenarios you might encounter.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider info about the role and even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application directly. It shows initiative and gives you a better chance of standing out. Plus, it’s super easy to do!
We think you need these skills to ace Enhanced Access receptionist in Swaffham
Some tips for your application 🫡
Show Your Friendly Side:Since this role is all about making patients feel welcome, let your personality shine through in your application. Use a warm tone and share any experiences where you've made someone feel comfortable or supported.
Highlight Relevant Experience:Make sure to mention any previous reception or administration experience you have, especially in a medical setting. If you've worked with SystmOne or EMIS, shout about it! We love seeing how your background fits with what we do.
Be Organised and Detail-Oriented:We’re looking for someone who can keep things running smoothly. In your application, demonstrate your organisational skills and attention to detail. Maybe share a time when you successfully managed multiple tasks at once!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Swaffham & Downham Primary Care Network
✨Know Your Role Inside Out
Make sure you thoroughly understand the Enhanced Access Receptionist role and its responsibilities. Familiarise yourself with the job description, especially the patient-facing aspects and the importance of a warm welcome. This will help you demonstrate your enthusiasm and suitability during the interview.
✨Showcase Your Communication Skills
Since this role requires excellent communication and interpersonal skills, prepare examples from your past experiences where you've successfully interacted with patients or team members. Think about how you can convey warmth and professionalism in your responses.
✨Highlight Relevant Experience
Be ready to discuss your previous reception or administration experience, particularly in a medical setting. If you have used SystmOne or EMIS, mention specific tasks you performed using these systems to show your familiarity and competence.
✨Demonstrate Team Spirit
This position involves working closely with clinical teams, so be prepared to talk about your ability to work both independently and as part of a team. Share examples of how you've collaborated with others in past roles to ensure smooth operations and high-quality patient care.
