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- Tasks: Be the friendly face of our housing office, assisting customers and providing vital admin support.
- Company: Join SW9 Community Housing, a resident-led charity making a real difference in the community.
- Benefits: Enjoy a competitive salary, health insurance, and great learning opportunities.
- Other info: Join a dynamic team committed to integrity, respect, and teamwork.
- Why this job: Make an impact in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 36000 £ per year.
Receptionist/Administrative Assistant
Vacancy Area: Stockwell
Closing Date: 19/09/2025 17:00
Full-time / FTC – Three (3) months
Salary: £30K per annum plus benefits
Located in Stockwell, London
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG).
Our team of skilled and dedicated people is committed to delivering high-quality services for our customers and we want a like-minded visionary to join us on this journey.
We put our customers at the heart of everything we do as we continue to build a reputation for customer service.
We are committed to developing our staff and recruiting people who share our vision. Whether your knowledge and skills lie within Housing Management or Customer Services, Income Management, Repairs or Business Support, we will support your professional development. Our Wellbeing and Social Committees will ensure that we address your personal needs and interests.
Join us and be part of something meaningful. Your future starts here.
About The Role
The role is a pivotal one within SW9 Community Housing. This is a fantastic opportunity to work as part of our housing management organisation that is rich in history with a thriving, vibrant, and diverse community.
As Receptionist / Administrative Assistant, you will be responsible for delivering the professional frontline service to SW9 customers on behalf of Sovereign Network Group (SNG). You will work as part of the team to deal with customer enquiries by phone or face to face.
This role requires excellent communication skills, a strong attention to detail, and a commitment to providing high-quality service to our tenants and stakeholders.
About You
We are seeking a friendly, professional, and organised Receptionist / Administrative Assistant to support the day-to-day operations of our housing office. You will be the first point of contact for tenants, contractors, and visitors both in person and via phone or email, while also providing vital administrative support to the housing and property management teams.
You should be known for excellent communication skills, a welcoming demeanor, and a strong commitment to delivering exceptional customer service.
A background in housing and customer service is desirable as we are looking for a someone to hit the ground running. Be customer focused, empathetic, placing our residents at the heart of our daily focus.
Education
- A Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
Knowledge And Skills
- Excellent verbal communication skills sufficient to explain procedures and decisions to a wide range of customers.
- Excellent listening skills sufficient to understand a range of complicated enquiries across a range of different subjects.
- Strong written communication skills in order to accurately record decisions and outcomes in relation to enquiries.
- Excellent customer focus and a genuine desire to resolve issues raised by customers.
- Willingness to learn new areas of work and new approaches to service delivery
- Commitment to equality and diversity.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Organised and methodical approach Able to undertake straightforward calculations and record numerical information accurately.
- Excellent attention to detail in all aspects of the work.
- Friendly, empathetic, and professional manner—especially when dealing with vulnerable tenants.
- Ability to manage competing priorities and work under pressure.
- Ability to use initiative while working within guidelines.
- Excellent time management skills and able to prioritise, plan own workload and show flexibility.
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
Experience
- Experience of working in a busy and varied customer service environment.
- Experience of delivering excellent customer service and working within a team.
- Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity.
- Experience of managing conflicting views in a confident, assertive, and diplomatic manner.
Who We Are
- A group of people who demonstrate integrity, respect, and teamwork
- A group of people with passion, drive, and the courage to be different
- A group of people committed to doing the right thing.
Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders. Every day, each one of us makes choices and decisions that directly affect the way we experience each other and the way our customers and stakeholders experience us. Our values give us confidence that we are using the same principles to help us make these decisions throughout our organisation. SW9 works hard to acknowledge and celebrate individuals and teams within our organisation who consistently live our values and bring our purpose to life through their everyday behaviour, which in turn has a positive impact on our customers, community and stakeholders. We want people who are energetic, flexible, passionate, forward thinking/innovative and creative. If you think you are the best person to help us create an even better service for our stakeholders, we want to hear from you.
Benefits
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation, and commitment, we offer:
- competitive salary
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
- Medicash Health Insurance incl employee assistance programme
- excellent learning & development opportunities
- staff discount scheme
- a modern office and facilities
How To Apply
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to , ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
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Receptionist / Administrative Assistant employer: SW9 Community Housing
Contact Detail:
SW9 Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Administrative Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on SW9 Community Housing. Understand their values and mission, and think about how your skills align with their goals. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administrative tasks. Think of examples from your past experiences that highlight your skills and how you’ve handled challenging situations. We want you to shine!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel more at ease during the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’re the perfect fit!
We think you need these skills to ace Receptionist / Administrative Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Receptionist / Administrative Assistant. Highlight relevant experience in customer service and any administrative skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how your skills and experiences align with our values and the job requirements. Be specific about your achievements and how they relate to providing excellent customer service.
Showcase Your Communication Skills: Since this role requires excellent communication, make sure your written application reflects that. Use clear and concise language, and double-check for any spelling or grammar mistakes. We want to see your attention to detail right from the start!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our community at SW9. We can't wait to hear from you!
How to prepare for a job interview at SW9 Community Housing
✨Know the Company Inside Out
Before your interview, take some time to research SW9 Community Housing. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Receptionist / Administrative Assistant, you'll be the first point of contact for tenants and visitors. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight your ability to handle difficult situations with empathy and professionalism.
✨Practice Your Communication Skills
Excellent verbal and written communication skills are crucial for this role. Practice explaining complex procedures in simple terms, as well as writing clear and concise emails. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Demonstrate Your Organisational Skills
The role requires a methodical approach and the ability to manage competing priorities. Be ready to discuss how you stay organised in a busy environment. You could mention tools or techniques you use to keep track of tasks and deadlines, which will show that you're prepared to hit the ground running.