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- Tasks: Lead a team to deliver top-notch cleaning and caretaking services for our vibrant community.
- Company: Join SW9 Community Housing, a resident-led charity making a real difference in people's lives.
- Benefits: Enjoy competitive salary, pension scheme, health insurance, and excellent learning opportunities.
- Why this job: Be part of a passionate team dedicated to enhancing the lives of residents in your community.
- Qualifications: Experience in staff management and customer service is a plus; we value empathy and commitment.
- Other info: Dynamic work environment with a focus on personal growth and community impact.
The predicted salary is between 39000 - 54600 £ per year.
Salary: £39K per annum (depending on experience) plus benefits
Located in Stockwell, London
About SW9 Community Housing
SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). Our team of skilled and dedicated people is committed to delivering high-quality services for our customers and we want a like-minded visionary to join us on this journey. We put our customers at the heart of everything we do as we continue to build a reputation for customer service.
About the role
The role is a pivotal one within SW9 Community Housing. This is a fantastic opportunity to work as part of our estates services team and an organisation that is rich in history with a thriving, vibrant, and diverse community. To lead the Estates Caretaking Cleaning Team in delivering high-quality, customer-focused cleaning and caretaking services across all communal areas, ensuring estates are safe, clean, well-maintained, and compliant with Health & Safety requirements.
Key responsibilities
- Cleaning & estates services
- Minor repairs and checks
- Resident liaison and customer care
- Health & Safety & Compliance
- Supervision of Cleaning Operatives
About you
We are seeking a knowledgeable and motivated Estates Caretaking Manager (ECM) to join our dynamic team on a temporary secondment for a period of six months. You will provide both administrative and operational support to ensure the effective delivery of cleaning and grounds maintenance services for tenants and leaseholders across the properties we manage. Experience in staff management and customer service is highly desirable, as we need someone who can hit the ground running. You should be customer-focused, empathetic, and committed to placing our residents at the heart of everything we do.
Education
Higher-level standard of education which includes exposure to research skills and data analytical applications commensurate to the role.
Knowledge and skills
- Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
- Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders.
- Up-to-date knowledge of legislative frameworks, regulatory requirements, and key issues relevant to the post.
- Excellent people management skills with the ability to manage staff through change.
- Excellent written communication skills sufficient to write detailed reports, letters and emails.
- Excellent listening skills to understand issues raised by a wide variety of customers and callers.
- Ability to develop and deliver innovative solutions to problems.
- Ability to work with Microsoft Office applications such as Outlook, Excel, and Word.
Experience
- Experience of Estate Management within Social Housing (desirable).
- Excellent analytical skills to identify a range of issues from information gathered.
- Proven ability to work under pressure, adapt to changes in circumstances, and to be resilient and remain optimistic in the face of adversity.
- Experience of managing conflicting views in a confident, assertive, and diplomatic manner.
Who we are
A group of people who demonstrate integrity, respect, and teamwork. A group of people with passion, drive, and the courage to be different. A group of people committed to doing the right thing. Our values define who we are. They are the fundamental beliefs of our social purpose. They guide our actions and behaviour. They influence the way we work as a team – and the way we serve our customers and engage with our stakeholders.
When you work at SW9, you are directly impacting on the lives of our residents. In return for your energy, innovation and commitment, we offer:
- a defined contribution Pensions Scheme (employer match up to 8%)
- 5 x annual salary life assurance cover
- competitive annual leave entitlement
- Interest‑free loans (including season ticket loan, Cycle‑to‑Work scheme, rent deposit loan)
- Medicash Health Insurance incl. employee assistance programme
- excellent learning & development opportunities
- a modern office and facilities
How to Apply
Please read the Role Profile for full details of the role and apply by sending your updated CV, together with a supporting statement demonstrating how you meet the person specification. You should return your application to recruitment@SW9.org.uk, ensuring you quote the Reference Number and Job Title.
Additional Recruitment Information
We do value every application we receive. However, due to the volume of applications we receive we are unable to acknowledge each application. We will only reply to those who have been shortlisted for interview. If you have not received a reply within two weeks of the closing date, regrettably your application was unsuccessful.
Estates Caretaking Manager employer: SW9 Community Housing
Contact Detail:
SW9 Community Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Caretaking Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector or even those who work at SW9 Community Housing. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by researching SW9's values and recent projects. Show us that you’re not just another candidate, but someone who genuinely cares about our mission and community.
✨Tip Number 3
Practice your responses to common interview questions, especially around customer service and team management. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re truly interested in joining our team.
We think you need these skills to ace Estates Caretaking Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Caretaking Manager role. Highlight relevant experience in estate management and customer service, and don’t forget to showcase your people management skills!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to demonstrate how you meet the person specification. Be specific about your achievements and how they align with our values at SW9 Community Housing.
Showcase Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Proofread for any typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. Make sure to include the reference number and job title in your application to help us keep track of your submission!
How to prepare for a job interview at SW9 Community Housing
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of estate management and social housing. Familiarise yourself with SW9 Community Housing's values and mission, as well as any recent news or developments in the sector. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Focus
Since the role is all about putting residents at the heart of everything, be ready to share specific examples of how you've successfully managed customer relationships in the past. Highlight your empathy and commitment to excellent service, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Skills
As an Estates Caretaking Manager, you'll need to manage a team effectively. Prepare to discuss your experience in staff management, especially how you've navigated challenges or changes. Use examples that showcase your ability to lead with integrity and respect.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, ongoing projects, or how success is measured in the role. This not only shows your interest but also helps you gauge if the organisation is the right fit for you.
