Job Title: Repairs & Voids Surveyor Location: South West London Job Type: £45,000 - £50,000 Per annum About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). About The Role: The purpose of the role is to lead the surveying function for void properties and day-to-day responsive repairs, ensuring accurate diagnosis, clear specifications, quality delivery, statutory compliance and excellent resident experience. The ideal candidate is a proactive, organised and technically competent surveyor with strong experience in voids and day-to-day repairs inspections. They will deliver a high-quality repairs and voids service using Insite and NEC, ensuring works are accurately specified, compliant with legislation (including Awaab's Law), and completed to SW9's standards. The role requires clear communication, strong contractor management, and a customer-focused approach. This role is central to ensuring SW9 homes are safe, well-maintained, and ready to let within target timescales. Key Responsibilities: Repairs & Voids Delivery (Primary Workstream) - You will be accountable for the effective delivery of voids and responsive repairs inspections, ensuring properties are returned to occupation quickly, safely and in accordance with SW9 standards. Damp, Mould & Condensation Management - You will be accountable for supporting the effective assessment, management and resolution of damp and mould cases in compliance with Awaab's Law and organisational procedures. Contract & Performance Management - You will be accountable for monitoring contractor performance to ensure repairs, voids and damp and mould services are delivered safely, efficiently and in accordance with contractual requirements. Property Inspections & Surveying - You will be accountable for providing professional surveying expertise across repairs, voids, property condition and technical inspections. Customer Service & Resident Engagement - You will be accountable for delivering a customer-focused surveying service that places residents at the centre of service delivery. Compliance, Governance & Record Management - You will be accountable for ensuring all surveying activities are compliant, accurately recorded and supported by robust audit trails. Collaboration, Continuous Improvement & Corporate Responsibilities - You will be accountable for supporting service excellence, organisational improvement and collaborative working across SW9.Please note that this is not an exhaustive list. Full details of the role profile available on request. About you: Education: HNC/HND or equivalent in Building Surveying, Construction or related field.Knowledge: Strong understanding of voids, day-to-day repairs, and Damp & Mould surveying within a social housing context, including accurate diagnostics, specification writing and end-to-end case management. Detailed knowledge of Awaab's Law statutory requirements, including inspection categories, statutory response times, evidence standards, and the need for full audit trails. Familiarity with the Decent Homes Standard, including identifying non-decency failures, component lifecycles, and necessary remedial works. Working knowledge of HHSRS principles and common Category 1 and 2 hazards-particularly excess cold, damp & mould, structural defects, falls, and electrical hazards. Strong understanding of the Homes (Fitness for Human Habitation) Act and how surveying practice contributes to preventing disrepair and legal risk. Awareness of building pathology typical in social housing stock, such as condensation, water ingress, ventilation failure, defective windows, and ageing components. Understanding of Value for Money (VFM) principles in repairs and voids specification, ensuring accurate SOR selection and efficient delivery. Knowledge of contractor management processes, performance monitoring and compliance requirements in a regulated housing environment.Experience: Proven experience in diagnosing and resolving repair issues in residential properties. Comprehensive knowledge of housing legislation, including the Landlord and Tenant Act 1985, the Defective Premises Act 1972, and the Homes (Fitness for Human Habitation) Act 2018. Proven experience carrying out void inspections and responsive repair diagnostics. Experience using NEC or similar systems to raise and manage repairs. Experience producing clear, accurate schedules of work. Experience managing contractors and challenging poor performancePlease click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Void Property Surveyor, Chartered Property Surveyor, Chartered Building Surveyor, Surveyor, Property Surveyor, Building Surveyor, Repair Surveyor, Responsive Repairs Surveyor, Construction Inspector, Repairs Inspector may also be considered for this role
Repairs & Voids Surveyor in City of Westminster employer: SW9 Community Housing
SW9 Community Housing is an exceptional employer that prioritises a people-centred approach within a vibrant community setting in Stockwell/Brixton. With a strong commitment to employee development, competitive benefits including a generous pension scheme and interest-free loans, and a supportive work culture, we empower our HR professionals to thrive while making a meaningful impact in social housing. Join us to be part of a dedicated team that values collaboration and professional growth.
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We think this is how you could land Repairs & Voids Surveyor in City of Westminster
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Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Repairs & Voids Surveyor role at SW9 Community Housing, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at SW9 Community Housing
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where SW9 Community Housing operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to SW9 Community Housing. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at SW9 Community Housing.
