Asset Coordinator

Location: Stockwell, London, SW9

Job Type: £33,000 Per annum

About SW9 Community Housing:

SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association, Sovereign Network Group (SNG). Being a community-based organisation, we are seeking to recruit an experienced Asset Coordinator with a focus on service delivery and a people-centre approach.

About The Role:

To provide comprehensive administrative, coordination and customer support to the Technical and Repairs Service with a specialist focus on Damp & Mould case management. The role ensures all damp & mould reports are logged, triaged, monitored and completed in accordance with legal and regulatory frameworks (including Awaab's Law and HHSRS). The postholder also supports wider Repairs functions including call handling, job logging, appointment scheduling, contractor liaison and evidence management to ensure responsive repairs and maintenance services are delivered efficiently and professionally.

Key Responsibilities:

• Call Handling & Customer Service - Act as a first point of contact for all repairs and damp & mould enquiries across phone, Teams, WhatsApp/8x8, email and in-person.
• Damp & Mould Case Management & Awaab's Law Compliance - Act as the primary coordinator for all Damp & Mould (D&M) reports, ensuring every case is logged promptly, accurately and in line with statutory and organisational requirements.
• Disrepair Coordination - Log and administer disrepair notifications, ensuring all legal deadlines and compliance requirements are met.
• Technical Repairs Support - Coordinate technical and complex repairs referred by Surveyors or senior staff.
• Resident & Contractor Communication - Act as a key point of contact for residents regarding D&M, disrepair and technical cases, providing timely, clear and empathetic communication.
• Data, Reporting & Compliance - Keep all case records up to date in NEC and other asset management systems.
• Repairs Logging, Job Raising & Insite Administration - Log repairs and D&M works orders accurately in NEC with correct SOR codes, priority levels and contractor allocation.

Experience and Skills:

• Knowledge of relevant legislation such as Landlord & Tenant Act, Homes (Fitness for Human Habitation) Act, and HHSRS.
• Experience supporting legal disrepair cases or technical inspections.
• Understanding of building pathology and common structural/repairs.
• Experience in housing repairs, property services or asset management administration.
• Strong organisational skills with the ability to manage high workloads and competing priorities.
• Excellent customer service and communication skills, particularly with vulnerable residents.
• Good understanding of damp & mould issues, disrepair obligations and technical repairs processes (training can be provided).
• Ability to work confidently with contractors, surveyors and internal teams.
• Competent in using housing/repairs systems (e.g. NEC, CRM) and Microsoft Office.
• High level of accuracy in data entry, record keeping and case documentation.
• Excellent interpersonal skills to support work with customers across a range of circumstances.
• Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility.
• Excellent time management skills and able to prioritise, plan own workload and show flexibility.

Full details of the role profile available on request.

Please click on the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Asset Coordinator, Asset Administrator, Customer Support Administrator, Housing Support Administrator, Housing Asset Support, may also be considered for this role.