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- Tasks: Create demand forecasts and analyse data to optimise contact centre operations.
- Company: Join a progressive team in a leading operations forecasting company.
- Benefits: Competitive salary, bonus, flexible benefits, and hybrid working.
- Why this job: Make a real impact by improving forecasting accuracy in a dynamic environment.
- Qualifications: Experience in forecasting, advanced Excel skills, and a knack for data analysis.
- Other info: Great opportunity for career growth in a supportive team.
The predicted salary is between 32000 - 38000 £ per year.
£38,000 ~ £45,000 + Bonus + Broad Flexible Benefits
Location: West Midlands
Hybrid: 2 Days onsite per week
We are recruiting a Contact Centre or Field Based Resource experienced Forecasting & Demand Planning Insights Analyst to join an established and progressive Operations Forecasting & Planning team who provide analytical, forecasting and demand modelling expertise for both a complex and change orientated Contact Centre and a large-scale national Field Resource function.
If you’re a technically talented Forecasting Analyst with demonstrable experience creating mid to long range Demand Planning and Forecast models, Capacity Plans and Scenario Models utilising advanced Excel techniques within a contact centre setting we’d love to hear from you.
Key Responsibilities- Build accurate short- and mid-term demand forecasts for National Field Resource and Contact Centre operations.
- Analyze large datasets, identify key drivers, and translate insights into clear planning recommendations.
- Use SQL, Excel, and Power BI to create models, reports, and daily/weekly forecasting outputs.
- Work closely with Resource Planning and Operational teams to ensure we have the right people in the right place at the right time to meet frequently fluctuating demand.
- Monitor forecast performance and continuously improve accuracy.
- Demonstrable and evidenced experience fulfilling forecasting outputs and models within a contact centre operational environment (essential).
- Advanced modelling experience (forecasting, demand planning and capacity planning).
- Advanced Excel with (ideally) some SQL skills; Power BI or similar BI tool experience.
- Background in forecasting, planning, or operational analytics (field or contact centre desirable).
- A clear communicator who can explain insights in a simple, meaningful way.
- Well organised, curious, and comfortable managing multiple priorities.
Keen to apply and learn more? Register your interest in the Contact Centre Forecasting & Demand Planning Specialist by applying as directed.
Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & Workforce Management, Analytics, and Customer Contact Technologies.
Contact Centre Forecasting & Demand Planning Specialist in Walsall employer: SW Safety Consulting
Contact Detail:
SW Safety Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Forecasting & Demand Planning Specialist in Walsall
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to forecasting and demand planning. Use real-life examples from your experience to showcase your skills and how you can add value to the team.
✨Tip Number 3
Showcase your technical skills! Be ready to discuss your experience with SQL, Excel, and Power BI during interviews. Bring along examples of your work or projects that highlight your analytical abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Contact Centre Forecasting & Demand Planning Specialist in Walsall
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in forecasting and demand planning. Use keywords from the job description to show we’re on the same page and you’ve got what it takes!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Include specific examples of how you've used Excel, SQL, or Power BI in your previous roles. We want to see your analytical prowess in action!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Explain why you’re passionate about forecasting and how your background makes you a perfect fit for our team. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SW Safety Consulting
✨Know Your Numbers
Brush up on your forecasting and demand planning metrics. Be ready to discuss specific models you've created and the impact they had on previous operations. This shows you not only understand the theory but can apply it practically.
✨Excel Like a Pro
Since advanced Excel skills are crucial for this role, make sure you can demonstrate your proficiency. Prepare to walk through a complex spreadsheet or model you've built in the past, highlighting your analytical approach and problem-solving skills.
✨SQL Savvy
If you have SQL experience, be prepared to talk about how you've used it to analyse data sets. If you're less familiar, consider brushing up on basic queries and how they can enhance your forecasting capabilities. It’s all about showing your willingness to learn!
✨Communicate Clearly
Practice explaining your insights in a straightforward manner. The ability to translate complex data into actionable recommendations is key. Think of examples where you’ve successfully communicated findings to non-technical stakeholders.
