At a Glance
- Tasks: Manage bookings, maintain client relations, and ensure efficient operations.
- Company: Join Svitzer, a global leader in maritime excellence and innovation.
- Benefits: Enjoy competitive salary, private medical and dental insurance, and career progression opportunities.
- Other info: Diversity is valued; apply even if you don't meet every qualification.
- Why this job: Be part of a dynamic team dedicated to operational excellence and client satisfaction.
- Qualifications: Logistic planning knowledge preferred; accuracy and IT proficiency required.
The predicted salary is between 28800 - 43200 £ per year.
Join Svitzer, a leader in the maritime industry. We are seeking an Operations Planner to join our team in Middlesbrough.
Job Summary
The Operations Planner will provide high‑standard operational support to deliver efficient towage services. The role is based in our Middlesbrough office and covers all UK towage operations. The planner will work on a rota to ensure 24‑hour coverage (day and night shifts) and may be required to work occasional overtime.
Key Responsibilities
- Manage bookings and changes for towage operations coordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees.
- Maintain excellent relationships with clients and other organisational stakeholders.
- Accurately enter all necessary data and information into booking, scheduling and invoicing systems.
- Organise the scheduling and logistics of crew and tugs to ensure the most efficient use of assets.
- Work closely with the technical department to ensure tugs are available for scheduled maintenance.
- Prepare and maintain operational plans and identify potential commercial opportunities.
- Liaise with the crewing department to maintain operational availability and ensure compliance with working‑time legislation.
Qualifications
- Knowledge and experience of logistic planning (preferred).
- Ability to process and record information accurately (required).
- Ability to absorb information, prioritise activities and make appropriate decisions (required).
- Confidence in dealing with clients and external agencies (desirable).
- Proficiency in IT systems (required).
Benefits
- Competitive salary package
- Private medical insurance
- Private dental insurance
- Pension scheme
- Bonus opportunity
- Career progression and personal development opportunities
- Annual salary reviews
We value diversity in all its forms and encourage candidates who do not meet every single requirement to apply, as we recognise the strengths that diverse teams bring.
Customer Operations Planner employer: Svitzer Marine Ltd
Svitzer is an exceptional employer, offering a dynamic work environment where leadership and operational excellence are at the forefront. With a commitment to employee growth and a culture that values diversity, collaboration, and trust, you will have the opportunity to shape the future of the UK business while working alongside highly skilled maritime professionals in a safety-critical industry. The benefits package, including a competitive salary, pension contributions, and private health plans, further enhances the rewarding experience of being part of a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Planner
✨Tip Number 1
Familiarise yourself with the maritime industry and Svitzer's operations. Understanding the specific challenges and opportunities in towage operations will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with professionals in the logistics and maritime sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Svitzer.
✨Tip Number 3
Demonstrate your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully prioritised activities and made decisions under pressure, as this is crucial for the Customer Operations Planner role.
✨Tip Number 4
Showcase your IT proficiency by being familiar with common booking, scheduling, and invoicing systems. If you have experience with specific software used in logistics planning, mention it during your discussions to highlight your technical skills.
We think you need these skills to ace Customer Operations Planner
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Operations Planner position. Understand the key responsibilities and required skills, such as logistic planning and IT proficiency, so you can tailor your application accordingly.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage bookings, maintain client relationships, and accurately process information, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the maritime industry and Svitzer specifically. Mention how your background and skills make you a great fit for the Customer Operations Planner role, and express your eagerness to contribute to their team.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the operational support role you are applying for.
How to prepare for a job interview at Svitzer Marine Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Planner. Familiarise yourself with logistics planning, client relations, and operational support to demonstrate your knowledge during the interview.
✨Showcase Your IT Skills
Since proficiency in IT systems is required, be prepared to discuss your experience with relevant software. Highlight any specific tools you've used for scheduling, booking, or invoicing that could be beneficial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare examples from your past experiences where you successfully managed logistics or client relationships under pressure.
✨Emphasise Teamwork and Communication
As this role involves liaising with various departments and stakeholders, be ready to discuss how you work effectively in a team. Share examples of how you've maintained good relationships with clients and colleagues in previous roles.
