At a Glance
- Tasks: Manage bookings, maintain client relations, and ensure efficient operations.
- Company: Join Svitzer, a global leader in maritime excellence and innovation.
- Benefits: Enjoy competitive salary, private medical and dental insurance, and career progression opportunities.
- Other info: Diversity is valued; apply even if you don't meet every qualification.
- Why this job: Be part of a dynamic team dedicated to operational excellence and client satisfaction.
- Qualifications: Logistic planning knowledge preferred; accuracy and IT proficiency required.
The predicted salary is between 28800 - 43200 £ per year.
Join Svitzer – A Leader in Maritime Excellence
Are you ready to embark on an exciting career with a global leader in the maritime industry? At Svitzer, we pride ourselves on being a dynamic, market-leading organization with a commitment to innovation, excellence, and safety. What We Offer At Svitzer, we believe in empowering our people to achieve their full potential. As part of our team, you’ll enjoy: Career Growth: A unique opportunity to develop your career within the world’s leading towage provider. Dynamic Environment: Work alongside a team of experts dedicated to innovation and operational excellence. We are recruiting an operations planner to join our team based in Middlesborough. This role is offered on a 12 Fixed Term contract to provide cover for Military Mobilisation. You will be responsible for providing a high standard of operational support in order to deliver efficient services to our customers. You will be key in establishing and maintaining good client relations and managing both internal and external stakeholders. This role will be part of the Operations Planning Team, which is based in our Middlesbrough office, which covers all our UK towage operations. You will work to an agreed rota system to ensure we provide a 24-hour coverage for operations (This will include day and night shifts). Occasional overtime may be required. Your main tasks will be to: Manage bookings and changes for towage operations co-ordinated through the Centre and ensure information is recorded and passed in a timely manner to the relevant employees. Maintain excellent relationships with our clients and other organisational stakeholders, Accurately enter all necessary data and information into our booking, scheduling and invoicing systems. Organise the scheduling and logistics of crew and Tugs in order to ensure the most efficient use of assets to deliver optimum service. Work closely with the technical department to ensure that Tugs are available for scheduled maintenance as and when required. Prepare and maintain operational plans and identify potential commercial opportunities. Liaise with the crewing department to maintain operational availability and ensure compliance with relevant working time legislation.
Required/Preferred/ Desirable Skills
- Knowledge and experience of logistic planning (preferred)
- Ability to process and record information accurately (required)
- Ability to absorb information, prioritise activities and make appropriate decisions (required)
- Confidence in dealing with clients and external agencies (desirable)
- Proficient in IT systems (required)
Benefits
- Competitive salary package
- Private Medical Insurance
- Private Dental Insurance
- Pension Bonus
- Career progression/personal development opportunities
- Annual Salary Reviews
Building a Diverse Workplace
In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
Building a Diverse Workplace
In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
Building a Diverse Workplace
In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you!
Svitzer is a people company. Offering uninterrupted marine solutions requires not only the best equipment but also the best people. Our ambition is to attract and continuously develop the industry’s best craftsmen. Both at sea and on land - worldwide, wherever our customers do business. We are driven by skilled, professional and dedicated people and we work together as one company to provide safe, reliable and efficient services to our customers. We support and develop our people’s skills and capabilities and we care for the development of both teams and individuals. To best serve our customers, we strive to ensure the right people and the best teams for the job, every time and we believe diversity is a strength.
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Customer Operations Planner employer: Svitzer Marine Ltd
Svitzer is an exceptional employer, offering a dynamic work environment where leadership and operational excellence are at the forefront. With a commitment to employee growth and a culture that values diversity, collaboration, and trust, you will have the opportunity to shape the future of the UK business while working alongside highly skilled maritime professionals in a safety-critical industry. The benefits package, including a competitive salary, pension contributions, and private health plans, further enhances the rewarding experience of being part of a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Planner
✨Tip Number 1
Familiarise yourself with the maritime industry and Svitzer's operations. Understanding the specific challenges and opportunities in towage operations will help you speak confidently about how you can contribute to the team.
✨Tip Number 2
Network with professionals in the logistics and maritime sectors. Attend industry events or join relevant online forums to connect with people who can provide insights into the role and potentially refer you to opportunities at Svitzer.
✨Tip Number 3
Demonstrate your ability to manage multiple tasks effectively. Prepare examples from your past experiences where you successfully prioritised activities and made decisions under pressure, as this is crucial for the Customer Operations Planner role.
✨Tip Number 4
Showcase your IT proficiency by being familiar with common booking, scheduling, and invoicing systems. If you have experience with specific software used in logistics planning, mention it during your discussions to highlight your technical skills.
We think you need these skills to ace Customer Operations Planner
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Customer Operations Planner position. Understand the key responsibilities and required skills, such as logistic planning and IT proficiency, so you can tailor your application accordingly.
Tailor Your CV:Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your ability to manage bookings, maintain client relationships, and accurately process information, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the maritime industry and Svitzer specifically. Mention how your background and skills make you a great fit for the Customer Operations Planner role, and express your eagerness to contribute to their team.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the operational support role you are applying for.
How to prepare for a job interview at Svitzer Marine Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Operations Planner. Familiarise yourself with logistics planning, client relations, and operational support to demonstrate your knowledge during the interview.
✨Showcase Your IT Skills
Since proficiency in IT systems is required, be prepared to discuss your experience with relevant software. Highlight any specific tools you've used for scheduling, booking, or invoicing that could be beneficial for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Prepare examples from your past experiences where you successfully managed logistics or client relationships under pressure.
✨Emphasise Teamwork and Communication
As this role involves liaising with various departments and stakeholders, be ready to discuss how you work effectively in a team. Share examples of how you've maintained good relationships with clients and colleagues in previous roles.
