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- Tasks: Lead housing management services for military families, ensuring high-quality support throughout their occupancy.
- Company: Pinnacle Group, a leading provider of housing and neighbourhood services in the UK.
- Benefits: Flexible working, private medical insurance, enhanced pension, and personal development opportunities.
- Why this job: Make a real difference in the lives of service families while fostering a culture of collaboration.
- Qualifications: Senior management experience in housing or complex operations, with strong leadership and compliance skills.
- Other info: Join a diverse team committed to excellence and community support.
The predicted salary is between 36000 - 60000 £ per year.
Pinnacle Group are looking for a Regional Manager to join our Homes Team within Pinnacle Service Families to deliver exceptional housing management services for military families under the National Accommodation Management Services (NAMS) contract, part of the Defence Infrastructure Organisations Future Defence Infrastructure Services programme. You will lead Area Managers and dispersed housing teams to ensure a consistent, high-quality experience throughout the occupancy cycle, from application to move-in, in-residence support and move-out.
Pinnacle Service Families manages 49,000 military family homes across the UK, one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
As Regional Manager, you will lead a team dedicated to making a real difference in the lives of service families, while fostering a culture of collaboration, innovation, and excellence in service delivery. The ideal candidate will bring extensive senior management experience in housing, community services, retail, or other complex operational environments, with a proven ability to deliver service transformation. You will demonstrate strong capabilities in inclusive leadership, stakeholder engagement, coaching, risk and compliance management and project delivery. Knowledge of housing management principles is desirable, along with expertise in health and safety and risk management. A full UK driving licence and the ability to obtain enhanced security clearance are essential, and you must be flexible to travel regularly across London, Berkshire, Buckinghamshire, Essex, Hertfordshire, Kent and Surrey.
We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.
Key Responsibilities- Deliver housing management services across the occupancy cycle, ensuring compliance with contractual standards and KPIs.
- Lead large-scale and short-notice moves, coordinating resources across regions when required.
- Oversee health, safety, and compliance across all regional operations.
- Coach and develop Area Managers and housing officers, fostering a positive and high-performing culture.
- Implement effective performance management, succession planning, and recognition programs.
- Role-model Pinnacle values and maintain a workplace where diversity and well-being are prioritised.
- Build strong relationships with DIO, military liaison officers, Families Federation, local agencies, and statutory bodies.
- Provide grassroots insight into estate conditions to inform strategic recommendations.
- Drive innovation and continuous improvement to enhance service delivery and colleague experience.
- Produce operational and performance reports, ensuring data-driven decision-making, and lead regional risk management, business continuity, and crisis response planning.
- Proven senior management experience in housing, community services, retail, or complex operational environments, with a track record in service transformation.
- Strong skills in inclusive leadership, stakeholder engagement, coaching, risk and compliance management, and project delivery.
- Knowledge of housing management principles (desirable), health and safety, risk management, and delivering exceptional customer service.
- Full UK driving licence with flexibility to travel across regions.
- Ability to obtain enhanced security clearance.
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds, particularly from those who represent the communities we serve.
As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
Benefits- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Vehicle
- Company Bonus
Regional Manager in London employer: Svea Reklambyrå
Contact Detail:
Svea Reklambyrå Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and community services sectors. Attend industry events or local meet-ups to make new contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group and understanding their values. Think about how your experience aligns with their mission of delivering exceptional housing management services. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully led teams and managed projects. Highlight your inclusive leadership style and how you've driven service transformation in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining Pinnacle Group and making a difference for military families.
We think you need these skills to ace Regional Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in housing management and leadership. We want to see how your skills align with our values and the specific requirements of the Regional Manager role.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Use specific examples that demonstrate your ability to deliver service transformation and lead teams effectively. This will help us see the impact you've made in previous roles.
Be Authentic: We value authenticity, so let your personality shine through in your application. Share your passion for supporting military families and how you embody our values of Trust, Respect, Involve, Challenge, and Deliver Excellence.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows us you're serious about joining our team at Pinnacle Group!
How to prepare for a job interview at Svea Reklambyrå
✨Know Your Stuff
Before the interview, dive deep into Pinnacle Group's mission and values. Understand their commitment to service families and how your experience aligns with their goals. This will help you demonstrate that you're not just a fit for the role, but also for the company culture.
✨Showcase Your Leadership Skills
As a Regional Manager, you'll need to lead teams effectively. Prepare examples of how you've successfully coached and developed others in previous roles. Highlight your inclusive leadership style and how it has positively impacted team performance.
✨Be Ready for Scenario Questions
Expect questions about handling complex operational challenges or managing stakeholder relationships. Think of specific situations where you've had to navigate these issues and be ready to discuss your thought process and outcomes.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the current challenges the team faces or how they measure success in service delivery. This shows your genuine interest in the role and helps you assess if it's the right fit for you.