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- Tasks: Lead IT services delivery and manage a tech team in a dynamic environment.
- Company: Join Pinnacle Group, a leading provider of housing and neighbourhood services.
- Benefits: Enjoy flexible working, competitive pay, and a range of employee perks.
- Why this job: Make a real impact on military families while advancing your tech career.
- Qualifications: Proven experience in technology leadership and service management required.
- Other info: Remote role with national travel; inclusive culture focused on personal development.
The predicted salary is between 48000 - 84000 £ per year.
Pinnacle Group are looking for an experienced Head of Technology Services to join our Pinnacle Service Families division and to lead the delivery of day-to-day IT services across a large, complex and regulated environment. Operating through a hybrid model of third-party providers and an internal team, you will ensure all core workplace technologies, infrastructure, applications and service ecosystems run smoothly, reliably and in line with agreed service standards. You will also provide leadership to a small technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.
Pinnacle Service Families manages 49,000 military family homes across the UK, one of the largest and most significant contracts within Pinnacle Group. Delivered on behalf of the Defence Infrastructure Organisation (DIO), part of the Ministry of Defence, our work supports service families by providing well-managed services and advocating for their needs in everything we do.
The ideal candidate will be an experienced technology leader with a proven track record in managing outsourced service providers, driving performance, and governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder-influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside the capability to lead partners, guide a small team, coordinate business demand and deliver improvements through a low-friction governance model.
This is a remote role with national travel required; the successful candidate can be based anywhere in the UK. The postholder will be required to hold, or be able to obtain, Security Check clearance as part of the role requirements.
Key Responsibilities
- Ensure the efficient delivery of day-to-day IT services to the PSF business and its client user base (500 users).
- Operate and manage IT services through a hybrid model of third-party providers and an internal team.
- Lead service management activities across outsourced contracts to ensure SLAs, KPIs and performance standards are consistently met.
- Drive performance measurement, reporting, compliance and continual improvement across all suppliers.
- Own and govern the portfolio of technology-enabled business change and improvement projects, ensuring stakeholder engagement and robust stage-gate approvals.
- Maintain a clear understanding of PSFs role within the wider FDIS system landscape, including data flows and dependencies.
- Represent PSF in FDIS technical coordination forums to protect organisational interests.
- Build strong relationships with clients, internal stakeholders, suppliers and FDIS partners to support effective service delivery.
- Act as the primary business liaison for technology, translating business needs into clear requirements and prioritised demand for suppliers.
- Develop, maintain and deliver a strategic technology roadmap, including lifecycle (sunrise/sunset) planning and alignment with organisational priorities.
- Ensure high-quality end-user technology services (devices, tools, systems) with strong user satisfaction.
- Lead the internal technology support function responsible for laptop/phone provisioning and agreed data support activities, ensuring seamless interaction with suppliers.
- Ensure all operational sites have suitable infrastructure, capacity and network services maintained to required standards.
- Embed security and cyber requirements (secure by design) across services, projects, changes and transitions, and maintain readiness through DR/BCP testing and incident response.
Key Requirements
- Strong supplier, partner and outsourced-provider management, with proven experience driving performance, coordinating business demand and delivering technology portfolios with governance and stage-gate control.
- Expert service management capability, including service level control, incident and problem management, and ensuring operational resilience across complex, regulated environments.
- Deep understanding of IT continuity and resilience, including ownership of DR/BCP processes and the ability to maintain stable, secure and compliant technology operations.
- Skilled in technology change governance, lifecycle control and roadmap management, with experience running technology projects/programmes and delivering improvements through low-friction governance models.
- Advanced business analysis and requirements definition, acting as a liaison between business needs and technology delivery, with the ability to influence, collaborate and build consensus across stakeholder groups.
- Strong security and compliance awareness, including knowledge of ISO27001, CE+, NIST and secure-by-design principles, and experience supporting audit, assurance and evidence-based reviews in regulated environments.
- Broad technical understanding across IT services and solutions, including experience with SaaS/COTS delivery models (buy and configure) and operating in secure public or private sector environments.
Our offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds particularly from those who represent the communities we serve. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.
We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers:
- Maternity/paternity packages
- Flexible Working Arrangements
- Life Assurance
- Enhanced Pension Scheme
- Additional Annual Leave
- Private Medical Insurance
- Cycle to Work Scheme
- Employee Assistance Programme
- Retail Discounts
- Childcare Assistance
- Season Ticket Loans
- Sick Pay Schemes
- Personal Development Plans
- Company Bonus
Head of Technology Services in London employer: Svea Reklambyrå
Contact Detail:
Svea Reklambyrå Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology Services in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who might know someone at Pinnacle Group. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Pinnacle Group's values and recent projects. Show us you understand our mission and how your experience aligns with our goals. It’s all about making that connection!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills in managing technology services can drive performance and improve service delivery. We want to hear how you can make a difference!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Pinnacle Group.
We think you need these skills to ace Head of Technology Services in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Technology Services role. Highlight your experience in managing IT services, especially in regulated environments, and showcase your leadership skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples of how you've driven performance and managed outsourced providers in the past. Let us know what excites you about working with Pinnacle Group!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing instances where you've successfully influenced or collaborated with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re keen on joining our team at Pinnacle Group!
How to prepare for a job interview at Svea Reklambyrå
✨Know Your Tech Inside Out
Make sure you have a solid grasp of the technology landscape relevant to the role. Brush up on service management principles, IT continuity, and security requirements. Being able to discuss these topics confidently will show that you're not just familiar with the basics but can lead a tech team effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams and managed outsourced providers in the past. Highlight your experience in driving performance and delivering improvements. This is a leadership role, so demonstrating your ability to inspire and coordinate a team will be crucial.
✨Understand the Business Context
Familiarise yourself with Pinnacle Group's mission and values, especially their focus on community and service delivery. Be ready to discuss how your experience aligns with their goals and how you can contribute to maintaining client confidence and satisfaction.
✨Prepare for Stakeholder Engagement
Think about how you would approach building relationships with various stakeholders, both internal and external. Prepare to discuss strategies for effective communication and consensus-building, as this role requires strong influencing skills across complex landscapes.
