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For Companies At a Glance
- Tasks: Lead technical support and ensure top-tier service for HVAC systems and project delivery.
- Company: Dynamic company near Bishop's Stortford focused on innovation and compliance.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Other info: Opportunities for continuous learning and professional development.
- Why this job: Be the go-to expert and drive real change in technical excellence.
- Qualifications: Level 3 trade qualification and experience in supervising maintenance teams.
The predicted salary is between 55000 - 55000 ÂŁ per year.
Location: Based near Bishop's Stortford
Salary: ÂŁ55,000 per annum
Hours: Monday to Friday, 40 Hours Per Week.
About the Role
As a Contract & Technical Support Manager, you will drive technical excellence, compliance, and innovation across our clients services. You will serve as the go‑to subject matter expert for complex diagnostics, HVAC systems, and project delivery. By providing advanced engineering support and maintaining strict health and safety standards, you will ensure our clients' customers receive top‑tier service and continuous system improvement. Fantastic opportunities to progress with clearly defined progression routes.
Key Responsibilities
- Provide expert-level guidance on HVAC systems, plant room equipment, and building services to engineers, clients, and internal teams.
- Lead advanced fault‑finding and root‑cause analysis to ensure first‑time fixes and continuous system optimisation.
- Support the design, specification, and delivery of small works, ensuring technical accuracy and alignment with client expectations.
- Ensure all activities strictly adhere to Health & Safety legislation, technical regulations, and industry standards (e.g., SFG20, Building Safety Act).
- Conduct detailed performance assessments and site audits, producing actionable reports and technical risk assessments.
- Elevate the capability of our engineering workforce through technical training, toolbox talks, and continuous mentorship.
- Act as the technical SME in client meetings, advising on energy efficiency upgrades, plant lifecycles, and system improvements.
- Champion the use of new technologies, including CAFM, IoT monitoring, and energy management software, to enhance service intelligence.
- Review and approve sub‑contractor technical submissions to guarantee workmanship and system integrity.
What You Bring
Essential
- Level 3 (minimum) trade qualification in at least one relevant discipline (alongside GCSE‑level general education).
- Proven experience supervising multi‑disciplinary maintenance workforces and delivering on contractual commitments.
- Strong IT proficiency (including Microsoft Office) and general supplier/product awareness.
- Excellent problem‑solving abilities, logical thinking, and high attention to detail.
- Exceptional communication skills and a strong customer service ethos.
- A proactive, self‑starting attitude with the ability to manage a high‑pressure workload.
- Commitment to continuous learning (CPD) regarding building regulations and Health & Safety.
Desirable
- Multi‑skilled trade qualifications.
- Supervisory or first‑line management qualifications.
- Health & Safety construction‑based qualifications.
- A proven track record of raising and issuing technical quotations or client recommendations.
Contract & Technical Support Manager in London employer: SVC Technical
Contact Detail:
SVC Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract & Technical Support Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your technical knowledge! Brush up on HVAC systems and relevant regulations so you can confidently discuss your expertise during interviews. Being the go-to expert will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Let’s get you that dream job!
We think you need these skills to ace Contract & Technical Support Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract & Technical Support Manager role. Highlight your experience with HVAC systems and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and technical expertise that align with our needs.
Showcase Your Communication Skills: Since this role involves advising clients and leading teams, make sure to demonstrate your exceptional communication skills in your application. We love candidates who can convey complex information clearly and effectively!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SVC Technical
✨Know Your HVAC Inside Out
Make sure you brush up on your knowledge of HVAC systems and plant room equipment. Be prepared to discuss specific examples of how you've tackled complex diagnostics or led fault-finding missions in the past. This will show that you're not just familiar with the theory, but you can apply it practically.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share instances where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your logical thinking and attention to detail, which are crucial for this role.
✨Emphasise Health & Safety Knowledge
Since health and safety standards are paramount, make sure to highlight your understanding of relevant legislation and industry standards like SFG20 and the Building Safety Act. Discuss any training or certifications you have that relate to health and safety, as this will show your commitment to maintaining high standards.
✨Be Ready to Discuss Continuous Improvement
Talk about your approach to continuous learning and how you've elevated the capabilities of your team in previous roles. Mention any experience you have with mentoring or conducting training sessions, as well as your familiarity with new technologies like CAFM and IoT monitoring. This will illustrate your proactive attitude and dedication to innovation.