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For Companies At a Glance
- Tasks: Lead technical support and ensure top-tier service for HVAC systems and building services.
- Company: Dynamic company near Bishop's Stortford focused on innovation and compliance.
- Benefits: Competitive salary, clear progression routes, and a supportive work environment.
- Why this job: Be the expert in HVAC systems and drive real change in client services.
- Qualifications: Level 3 trade qualification and experience in supervising maintenance teams.
- Other info: Opportunity for continuous learning and career advancement in a fast-paced setting.
The predicted salary is between 55000 - 55000 ÂŁ per year.
Location: Based near Bishop's Stortford
Salary: ÂŁ55,000 per annum
Hours: Monday to Friday, 40 Hours Per Week.
About the Role
As a Contract & Technical Support Manager, you will drive technical excellence, compliance, and innovation across our clients services. You will serve as the go‑to subject matter expert for complex diagnostics, HVAC systems, and project delivery. By providing advanced engineering support and maintaining strict health and safety standards, you will ensure our clients' customers receive top‑tier service and continuous system improvement. Fantastic opportunities to progress with clearly defined progression routes.
Key Responsibilities
- Provide expert-level guidance on HVAC systems, plant room equipment, and building services to engineers, clients, and internal teams.
- Lead advanced fault‑finding and root‑cause analysis to ensure first‑time fixes and continuous system optimisation.
- Support the design, specification, and delivery of small works, ensuring technical accuracy and alignment with client expectations.
- Ensure all activities strictly adhere to Health & Safety legislation, technical regulations, and industry standards (e.g., SFG20, Building Safety Act).
- Conduct detailed performance assessments and site audits, producing actionable reports and technical risk assessments.
- Elevate the capability of our engineering workforce through technical training, toolbox talks, and continuous mentorship.
- Act as the technical SME in client meetings, advising on energy efficiency upgrades, plant lifecycles, and system improvements.
- Champion the use of new technologies, including CAFM, IoT monitoring, and energy management software, to enhance service intelligence.
- Review and approve sub‑contractor technical submissions to guarantee workmanship and system integrity.
What You Bring
Essential
- Level 3 (minimum) trade qualification in at least one relevant discipline (alongside GCSE‑level general education).
- Proven experience supervising multi‑disciplinary maintenance workforces and delivering on contractual commitments.
- Strong IT proficiency (including Microsoft Office) and general supplier/product awareness.
- Excellent problem‑solving abilities, logical thinking, and high attention to detail.
- Exceptional communication skills and a strong customer service ethos.
- A proactive, self‑starting attitude with the ability to manage a high‑pressure workload.
- Commitment to continuous learning (CPD) regarding building regulations and Health & Safety.
Desirable
- Multi‑skilled trade qualifications.
- Supervisory or first‑line management qualifications.
- Health & Safety construction‑based qualifications.
- A proven track record of raising and issuing technical quotations or client recommendations.
Contract & Technical Support Manager in England employer: SVC Technical
Contact Detail:
SVC Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract & Technical Support Manager in England
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. We recommend practising common interview questions and even some technical scenarios related to HVAC systems. Show them you’re the expert they need!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We love a proactive candidate!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Contract & Technical Support Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract & Technical Support Manager role. Highlight your experience with HVAC systems and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your problem-solving skills and how you've driven technical excellence in previous positions.
Showcase Your Technical Expertise: In your application, don't forget to showcase your technical expertise. Mention any advanced fault-finding or root-cause analysis you've done, as well as your experience with compliance and health & safety standards. We love seeing that knowledge!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you'll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at SVC Technical
✨Know Your HVAC Inside Out
Make sure you brush up on your knowledge of HVAC systems and plant room equipment. Be prepared to discuss specific examples from your past experience where you've successfully diagnosed issues or optimised systems. This will show that you're not just familiar with the theory, but you can apply it in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share detailed examples of how you've tackled complex problems in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your logical thinking and attention to detail, which are crucial for this role.
✨Emphasise Health & Safety Knowledge
Since health and safety is a big part of the job, be ready to discuss your understanding of relevant legislation and standards like SFG20 and the Building Safety Act. Highlight any training or certifications you have, and be prepared to explain how you've implemented these practices in your previous roles.
✨Be Ready to Discuss Continuous Learning
This role requires a commitment to continuous professional development. Talk about any recent training you've undertaken or plans you have for further education. Showing that you're proactive about staying updated with industry trends and regulations will impress your interviewers.