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For Companies At a Glance
- Tasks: Lead and mentor a dynamic Technical Support Team while driving technical excellence.
- Company: Join a forward-thinking company focused on engineering innovation and sustainability.
- Benefits: Competitive salary, career progression, and a supportive work environment.
- Why this job: Make a real impact in the engineering sector and champion cutting-edge technologies.
- Qualifications: HNC/HND qualification and proven leadership experience in technical support.
- Other info: Exciting opportunities for professional development and growth.
The predicted salary is between 65000 - 65000 £ per year.
Salary: £65,000 per annum
Location: Based near Bishop’s Stortford
Hours: Monday to Friday, 40 hours per week
About the Role
As a Senior Contract & Technical Support Manager, you will hold a critical leadership position responsible for the performance, development, and strategic direction of the Technical Support Team. Acting as the technical authority within the business, you will ensure the profitable and compliant delivery of engineering services across all contracts. Through expert-level guidance, continuous innovation, and strategic mentorship, you will drive technical excellence, champion sustainability, and build long-lasting client confidence. Fantastic opportunities to progress with clearly defined progression routes.
Key Responsibilities
- Technical Leadership & Authority
- Provide expert-level guidance on HVAC systems, plant rooms, energy centres, heat/cooling networks, and commercial M&E building services.
- Act as the ultimate escalation point for high-risk, complex engineering issues and advanced root-cause diagnostics to drive first-time fixes.
- Oversee small works design, specifications, and delivery, ensuring absolute technical accuracy and performance outcomes.
- Conduct detailed site audits, technical risk assessments, and maintain digital schematics and asset registers.
- Note: This role includes serving as an escalation point on the out-of-hours technical support rota.
- Lead, mentor, and develop the Technical Support Team to deliver uncompromising standards of engineering support.
- Oversee workload allocation, performance reviews, and capacity planning for all team members.
- Drive a culture of accountability by leading technical training, toolbox talks, and continuous professional development.
- Lead contract reviews, renewals, and site surveys to ensure effective, compliant, and profitable service delivery.
- Guarantee all activities adhere strictly to Health & Safety legislation and industry standards (e.g., SFG20, Building Safety Act, Energy Act).
- Lead technical discussions in client meetings, providing insights on CAPEX, plant lifecycles, and energy efficiency upgrades.
- Review and approve sub-contractor technical submissions to ensure workmanship and system integrity.
- Champion the implementation of new technologies, including CAFM, IoT monitoring, and energy management software.
- Drive energy efficiency and smart building initiatives across the business, collaborating closely with Operations, QSHE, and Project heads.
What You Bring
Essential:
- HNC/HND level qualification (or equivalent) alongside GCSE-level education.
- Level 3 (minimum) trade qualification in at least one relevant discipline.
- Proven leadership experience managing multi-disciplinary maintenance workforces and overseeing contractual commitments.
- High technical competence in M&E commercial-scale installations and BESA PPM SFG20 maintenance standards.
- Strong track record of scoping works, estimating, and issuing technical quotations/recommendations.
- Excellent commercial acumen, IT proficiency, and the ability to multitask in a high-pressure environment.
- Exceptional communication skills for high-level client and stakeholder management.
Desirable:
- Multi-skilled trade qualifications.
- Health & Safety construction-based qualifications.
- CIBSE Heat Network Code of Practice (CP1) certification.
Senior Contract and Technical Support Manager in Bishops Stortford employer: SVC Technical
Contact Detail:
SVC Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contract and Technical Support Manager in Bishops Stortford
✨Tip Number 1
Network like a pro! Attend industry events, webinars, or local meet-ups related to HVAC and technical support. It's all about making connections that could lead to job opportunities. Plus, you never know who might have the inside scoop on openings!
✨Tip Number 2
Show off your expertise! Create a portfolio showcasing your past projects, technical achievements, and any innovative solutions you've implemented. This will help you stand out during interviews and demonstrate your value as a Senior Contract & Technical Support Manager.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your knowledge of HVAC systems, energy efficiency, and compliance standards. We recommend practising with a friend or using mock interview platforms to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team. Let's get you that dream job!
We think you need these skills to ace Senior Contract and Technical Support Manager in Bishops Stortford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Contract & Technical Support Manager role. Highlight your leadership experience and technical expertise in HVAC systems and M&E services to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led teams and tackled complex engineering challenges in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and outcomes to demonstrate how you’ve driven technical excellence and improved service delivery in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at SVC Technical
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HVAC systems, energy centres, and M&E building services. Be ready to discuss specific projects you've worked on and how you tackled complex engineering issues. This will show that you're not just a leader but also a technical authority.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about times when you mentored someone or drove a culture of accountability. Highlighting your experience in managing multi-disciplinary teams will resonate well with the interviewers.
✨Understand Compliance and Client Management
Familiarise yourself with relevant health and safety legislation and industry standards like SFG20 and the Building Safety Act. Be prepared to discuss how you've ensured compliance in previous roles and how you handle client relationships, especially during contract reviews and renewals.
✨Emphasise Innovation and Continuous Improvement
Think about how you've championed new technologies or processes in your previous roles. Be ready to share ideas on energy efficiency initiatives or smart building technologies you've implemented. This will demonstrate your forward-thinking approach and commitment to continuous improvement.