At a Glance
- Tasks: Lead and mentor a technical support team while managing complex engineering issues.
- Company: Join a forward-thinking business near Bishop’s Stortford with a collaborative culture.
- Benefits: Enjoy a competitive salary, generous leave, private GP access, and personal development opportunities.
- Other info: Dynamic role with clear progression routes and excellent career growth potential.
- Why this job: Make a real impact on technical standards and service improvements in a growing company.
- Qualifications: Strong background in commercial M&E, HVAC, and proven leadership experience required.
The predicted salary is between 65000 - 65000 £ per year.
We are recruiting for an experienced Senior Contract & Technical Support Manager to join a growing business near Bishop’s Stortford. This is a key leadership role offering a salary of £65,000, excellent benefits, and clear progression routes within the company.
This position would suit someone with a strong background in commercial M&E building services, HVAC, plant rooms, energy centres, heat networks, cooling networks, technical support, contract management, and engineering leadership.
As Senior Contract & Technical Support Manager, you will act as the technical lead within the business, supporting the delivery of engineering services across multiple contracts. You will lead and develop the Technical Support Team, provide expert guidance on complex technical issues, support contract performance, and help drive improvements across compliance, efficiency, sustainability, and service delivery.
Key Responsibilities- Technical Leadership
- Act as the subject matter expert for HVAC systems, commercial M&E services, plant rooms, energy centres, heat networks, cooling networks, and associated building services.
- Provide technical guidance and support to engineers, managers, clients, and internal teams.
- Act as the escalation point for complex engineering issues, technical queries, high-risk faults, and root-cause investigations.
- Support first-time fixes by providing clear technical direction and practical solutions.
- Review and support small works designs, specifications, quotations, and delivery plans.
- Carry out site audits, technical risk assessments, asset reviews, and system performance checks.
- Maintain and improve technical documentation, schematics, reports, and asset information.
- Participate as an escalation point within the out-of-hours technical support rota.
- Team Management
- Lead, mentor, and develop the Technical Support Team.
- Manage workload allocation, team performance, capacity planning, and technical standards.
- Support training, toolbox talks, best practice sharing, and ongoing professional development.
- Contract, Compliance and Client Support
- Support contract reviews, renewals, site surveys, and technical assessments.
- Ensure engineering services are delivered safely, profitably, and in line with contractual requirements.
- Ensure compliance with Health & Safety legislation, industry standards, SFG20, Building Safety Act requirements, Energy Act requirements, and relevant maintenance standards.
- Attend client meetings and provide technical input on plant lifecycle, CAPEX planning, energy efficiency, compliance, and service improvements.
- Review subcontractor technical submissions, works quality, and system integrity.
- Innovation and Continuous Improvement
- Support the introduction of new technology, including CAFM systems, IoT monitoring, energy management software, and digital reporting tools.
- Identify opportunities to improve efficiency, reduce energy usage, and enhance service delivery.
- Work closely with Operations, QSHE, Projects, and senior management to drive technical and operational improvements.
- Essential:
- HNC/HND level qualification or equivalent experience.
- Strong experience within commercial M&E, HVAC, building services, plant rooms, energy centres, heat networks, or cooling networks.
- Proven experience leading or mentoring engineering teams.
- Experience managing maintenance contracts, technical support functions, or multi-disciplinary engineering teams.
- Strong knowledge of PPM, reactive maintenance, BESA standards, and SFG20.
- Experience scoping works, producing technical recommendations, estimating, or supporting quotations.
- Strong commercial awareness and the ability to balance technical quality with contract performance.
- Desirable:
- Multi-skilled trade qualifications.
- Construction-related Health & Safety qualifications.
- CIBSE Heat Network Code of Practice CP1 certification.
- Experience with energy efficiency projects, smart buildings, IoT monitoring, or sustainability improvements.
- Salary of £65,000 per annum.
- 25 days annual leave plus bank holidays.
- Generous sickness and accident insurance.
- Loyalty bonus after two years of service.
- Life assurance at 2x annual salary.
- Private GP access.
- 24/7 confidential counselling through the Employee Assistance Programme.
- CPD support, mentoring, and personal development opportunities.
- Access to gym and spa facilities.
This is a fantastic opportunity for an experienced technical leader to join a forward-thinking business where you can make a real impact on technical standards, team development, contract performance, and long-term service improvement.
Senior Contract and Technical Service Manager in Bishops Stortford employer: SVC Technical
Join a forward-thinking company near Bishop’s Stortford as a Senior Contract & Technical Support Manager, where you will enjoy a competitive salary of £65,000 and a comprehensive benefits package including generous annual leave, private GP access, and continuous professional development opportunities. Our collaborative work culture fosters innovation and team growth, allowing you to lead a dedicated Technical Support Team while making a significant impact on engineering services and contract performance in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Contract and Technical Service Manager in Bishops Stortford
✨Tip Number 1
Network like a pro! Reach out to your connections in the HVAC and building services sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss complex engineering issues and how you’ve tackled them in the past. Show them you’re not just a leader but a problem-solver who can drive improvements.
✨Tip Number 3
Don’t forget to showcase your team management skills! Talk about how you’ve mentored and developed teams in previous roles. Employers love to see candidates who can lead and inspire others while maintaining high technical standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our mission of improving technical standards and service delivery.
We think you need these skills to ace Senior Contract and Technical Service Manager in Bishops Stortford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in commercial M&E, HVAC, and technical support. We want to see how your background aligns with the key responsibilities of the Senior Contract & Technical Support Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership position. Share specific examples of how you've led teams or improved service delivery in previous roles.
Showcase Your Technical Expertise:Don’t hold back on your technical skills! Highlight your knowledge of HVAC systems, compliance standards, and any innovative projects you've been involved in. We love seeing candidates who can bring fresh ideas to the table.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at SVC Technical
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of HVAC systems, commercial M&E services, and energy centres. Be ready to discuss specific projects you've worked on and how you tackled complex technical issues. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Leadership Skills
As a Senior Contract & Technical Support Manager, you'll be leading a team. Prepare examples of how you've successfully mentored or developed teams in the past. Highlight your approach to managing workloads and ensuring high performance, as this will demonstrate your capability to lead effectively.
✨Understand Compliance and Safety Standards
Familiarise yourself with relevant legislation like the Building Safety Act and SFG20 standards. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach contract reviews and safety assessments in this new position.
✨Be Ready for Problem-Solving Questions
Expect to face questions about how you would handle high-risk faults or technical escalations. Think of specific examples where you've successfully resolved complex issues and be ready to explain your thought process. This will showcase your analytical skills and ability to provide practical solutions.
