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For Companies At a Glance
- Tasks: Lead technical support and drive innovation in HVAC systems and project delivery.
- Company: Dynamic company near Bishop's Stortford focused on technical excellence.
- Benefits: Competitive salary, clear progression routes, and a supportive work environment.
- Why this job: Make a real impact by optimising systems and mentoring engineers.
- Qualifications: Level 3 trade qualification and experience in supervising maintenance teams.
- Other info: Opportunity to work with cutting-edge technologies and enhance your skills.
The predicted salary is between 55000 - 55000 £ per year.
Location: Based near Bishop’s Stortford
Salary: £55,000 per annum
Hours: Monday to Friday, 40 Hours Per Week.
About the Role
As a Contract & Technical Support Manager, you will drive technical excellence, compliance, and innovation across our clients services. You will serve as the go-to subject matter expert for complex diagnostics, HVAC systems, and project delivery. By providing advanced engineering support and maintaining strict health and safety standards, you will ensure our clients’ customers receive top-tier service and continuous system improvement. Fantastic opportunities to progress with clearly defined progression routes.
Key Responsibilities
- Provide expert-level guidance on HVAC systems, plant room equipment, and building services to engineers, clients, and internal teams.
- Lead advanced fault-finding and root-cause analysis to ensure first-time fixes and continuous system optimization.
- Support the design, specification, and delivery of small works, ensuring technical accuracy and alignment with client expectations.
- Ensure all activities strictly adhere to Health & Safety legislation, technical regulations, and industry standards (e.g., SFG20, Building Safety Act).
- Conduct detailed performance assessments and site audits, producing actionable reports and technical risk assessments.
- Elevate the capability of our engineering workforce through technical training, toolbox talks, and continuous mentorship.
- Act as the technical SME in client meetings, advising on energy efficiency upgrades, plant lifecycles, and system improvements.
- Champion the use of new technologies, including CAFM, IoT monitoring, and energy management software, to enhance service intelligence.
- Review and approve sub-contractor technical submissions to guarantee workmanship and system integrity.
What You Bring
Essential:
- Level 3 (minimum) trade qualification in at least one relevant discipline (alongside GCSE-level general education).
- Proven experience supervising multi-disciplinary maintenance workforces and delivering on contractual commitments.
- Strong IT proficiency (including Microsoft Office) and general supplier/product awareness.
- Excellent problem-solving abilities, logical thinking, and high attention to detail.
- Exceptional communication skills and a strong customer service ethos.
- A proactive, self-starting attitude with the ability to manage a high-pressure workload.
- Commitment to continuous learning (CPD) regarding building regulations and Health & Safety.
Desirable:
- Multi-skilled trade qualifications.
- Supervisory or first-line management qualifications.
- Health & Safety construction-based qualifications.
- A proven track record of raising and issuing technical quotations or client recommendations.
Contract & Technical Support Manager in Bishops Stortford employer: SVC Technical
Contact Detail:
SVC Technical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract & Technical Support Manager in Bishops Stortford
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute to their success.
✨Tip Number 3
Practice your technical knowledge! Brush up on HVAC systems and compliance standards so you can confidently discuss your expertise during interviews. Being the go-to expert will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Contract & Technical Support Manager in Bishops Stortford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract & Technical Support Manager role. Highlight your relevant experience with HVAC systems and any supervisory roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your commitment to health and safety standards, as that’s super important to us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can demonstrate their problem-solving abilities, especially when it comes to technical challenges in HVAC systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SVC Technical
✨Know Your HVAC Systems Inside Out
Make sure you brush up on your knowledge of HVAC systems and plant room equipment. Be prepared to discuss specific technologies and how they relate to the role. This will show that you're not just familiar with the basics, but that you can provide expert-level guidance.
✨Demonstrate Problem-Solving Skills
Prepare to share examples of complex diagnostics you've tackled in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your logical thinking and attention to detail, which are crucial for this position.
✨Showcase Your Communication Skills
Since you'll be acting as a technical SME in client meetings, practice articulating complex ideas clearly and concisely. Consider doing mock interviews with friends or colleagues to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Emphasise Continuous Learning
Express your commitment to continuous professional development, especially regarding building regulations and Health & Safety. Mention any recent training or certifications you've completed, as this will demonstrate your proactive attitude and dedication to staying current in the field.