At a Glance
- Tasks: Deliver exceptional client experiences and manage key client relationships.
- Company: Dynamic company focused on heat network management with a casual workplace culture.
- Benefits: Generous leave, private GP access, loyalty bonuses, and fun perks like gym and spa.
- Other info: Casual dress code and opportunities for professional growth and mentorship.
- Why this job: Join a mission-driven team and make a real impact in the energy sector.
- Qualifications: Experience in account management and knowledge of energy procurement or utilities.
The predicted salary is between 32000 - 38000 £ per year.
- Client Account Manager
- Salary: £32-38K (dependent on experience)
- Hours: 8am – 5pm
- Contract: Permanent
- Location: Near Bishop’s Stortford (office based). Due to location, own transport is required.
- If you have the relevant industry experience and live further afield, client will consider hybrid
- Reporting to: Head of Client Account Management
Essential Requirement: Do you have a background / experience within heat networks, energy procurement, utilities or metering and billing, then this could be the ideal role for you.
About the role
The Client Account Manager (CAM) is responsible for delivering an exceptional client experience, ensuring client retention, and contributing to the growth of the company's portfolio.
This role involves identifying opportunities for company expansion, driving self-development, and maximising the uptake of the full suite of services offered to clients.
The CAM will manage the full lifecycle of client relationships, from ongoing service delivery, to query resolution, tariff reviews, procurement renewals, and strategic account planning.
The role ensures that all client touchpoints and internal workflows are consistent with documented processes, guaranteeing a seamless and efficient experience for both clients and the team.
The CAM directly supports the company's mission to become the UK’s leading, data-driven heat network management partner, by driving client satisfaction, service uptake, and long-term retention, while contributing to the growth and operational excellence of the business.
This is a delivery role responsible for managing the company's most strategically important client relationships, supporting the ongoing development of the team and ensuring high standards of client account delivery across a wide portfolio.
Requirements
- Strong background in account management or client relationship management
- Experience managing complex or technical client portfolios
- Experience within heat networks, energy procurement, utilities or metering and billings.
- Experience improving processes and building structured workflows.
- Experience handling escalations, negotiations and high value clients.
They offer
- 25 days annual leave + 8 Bank Holidays
- Generous sick pay and accident insurance
- Loyalty bonus after 2 years of service
- Life assurance (2x salary)
- Private GP access and 24/7 confidential counselling (EAP)
- Eye care reimbursement
- Reward & Recognition programmes
- Training Academy and mentorship opportunities
- On-site perks: parking, gym, spa, and fun company events
- Workplace culture: casual dress, bring your dog to work days
Client Account Manager in Bishops Stortford employer: SVC Technical
Join a dynamic team as a Technical Operations Supervisor in Stortford, where your expertise in commercial gas and building services will be valued and nurtured. Our supportive work culture prioritises employee growth, offering comprehensive training and opportunities for advancement within a collaborative environment. Enjoy the unique advantage of a balanced office-based role while still engaging with hands-on technical challenges, making this an ideal workplace for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Account Manager in Bishops Stortford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SVC Technical. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SVC Technical before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Account Manager in Bishops Stortford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SVC Technical:Your cover letter is your chance to shine! Tell us why you want to work at SVC Technical specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SVC Technical!
How to prepare for a job interview at SVC Technical
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
