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- Tasks: Manage GAP claims, support customers, and liaise with insurers for optimal outcomes.
- Company: Reputable insurance provider in the automotive sector with a supportive culture.
- Benefits: Competitive salary, health benefits, hybrid working, and career progression.
- Why this job: Join a growing team and make a difference in customers' lives every day.
- Qualifications: Strong communication skills and experience in customer service or administration.
- Other info: Enjoy a balanced work-life with training opportunities in a fast-paced environment.
The predicted salary is between 24700 - 34680 £ per year.
We are recruiting on behalf of a well-established and highly respected insurance provider within the automotive sector, who are looking to appoint a GAP Claims Assessor to join their growing GAP Claims Team. This is a Monday to Friday, 8:30 am to 5 pm position, offering a good work-life balance, career progression and training.
The role of GAP Claims Assessor: This is an excellent opportunity for someone with strong customer service and administrative experience to develop a career in insurance claims. You will manage a portfolio of GAP claims, acting as the key point of contact for customers and liaising with insurers and third parties to achieve the best possible outcomes. The role suits someone who is empathetic, organised, confident on the phone, and comfortable working in a fast-paced office environment.
Key responsibilities of the GAP Claims Assessor:- Contact customers to explain the GAP claims process and proactively manage caseloads of GAP claims from start to finish
- Research vehicle values and negotiate with motor insurers where appropriate
- Validate claims documentation and keep customers informed throughout the process
- Maintain accurate records on internal CRM systems
- Handle inbound and outbound calls, emails, and general claims administration
- Liaise professionally with underwriters and other key stakeholders
- Strong verbal and written communication skills
- Confident using Microsoft Office and CRM systems
- Ability to multitask while speaking with customers
- A positive, empathetic, and customer-focused approach
- Previous motor or insurance claims handling experience would be advantageous
- Contact centre or office administration experience
- Strong organisational and problem-solving skills
Claims Assessor in Warwick employer: SVB Solutions
Contact Detail:
SVB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor in Warwick
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves a lot of communication, try role-playing with a friend or family member. This will help you feel more confident when handling calls during the interview process.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and keen to learn more about the role and the company. Plus, it gives you a chance to find out if it's the right fit for you!
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows us that you're serious about joining our team!
We think you need these skills to ace Claims Assessor in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and administrative experience. We want to see how your skills match the role of a GAP Claims Assessor, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the insurance sector and how your empathetic approach can benefit our customers. Keep it friendly and professional!
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Use clear language and check for any typos or errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at SVB Solutions
✨Know Your Claims Inside Out
Make sure you understand the GAP claims process thoroughly. Familiarise yourself with common scenarios and how to handle them. This will not only boost your confidence but also show the interviewer that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've demonstrated strong customer service. Think about times when you resolved issues or went above and beyond for a customer. This is key for a role that requires empathy and communication.
✨Get Comfortable with Tech
Since the job involves using CRM systems and Microsoft Office, brush up on these tools before the interview. If you can, practice navigating through a CRM system or creating documents in Word or Excel. Being tech-savvy will give you an edge.
✨Practice Your Communication Style
As a GAP Claims Assessor, you'll be on the phone a lot. Practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts and answering questions on the spot.
