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- Tasks: Deliver outstanding customer service via phone, email, and live chat.
- Company: Join a supportive team in a well-established, growing company.
- Benefits: Enjoy hybrid working, private healthcare, and staff discounts.
- Why this job: Make a real difference in customer experiences while enjoying work-life balance.
- Qualifications: Previous customer service experience and strong communication skills required.
- Other info: Convenient location with excellent career development opportunities.
The predicted salary is between 24000 - 26000 £ per year.
Location: Warwick, Warwickshire
Salary: £24,576 per annum + Excellent Benefits
Hours: Monday to Friday, 8:30am–5:00pm (No weekends or late shifts)
Job Type: Full-time, Permanent
Are you passionate about delivering excellent customer service? We’re recruiting a Customer Service Advisor to join a friendly and supportive team in Warwick. This is an opportunity to join a well-established and growing company that values its people, promotes wellbeing, and offers career development opportunities and training.
What’s on Offer:
- Hybrid working – 2 days from home each week (after training)
- Private healthcare
- Critical illness and death-in-service cover
- Staff discounts and social events
- Free on-site parking
- Convenient location near Warwick Parkway station and the A46
Key Responsibilities:
- Deliver outstanding customer service across phone, email, live chat, and web enquiries
- Handle general administrative tasks to support smooth business operations
- Communicate with customers professionally and efficiently, ensuring a positive experience
- Represent the company with empathy, accuracy, and attention to detail
Skills & Experience Required:
- Previous customer service experience (call centre, contact centre, or face-to-face)
- Excellent communication skills and a friendly, confident telephone manner
- Strong IT literacy, including Microsoft Office and CRM systems
- Able to commute reliably to Warwick for 8:30 am start on office-based days
If you have experience in customer service, retail, hospitality, healthcare, administration, or call centres, and you’re looking for a long-term opportunity with genuine work-life balance — please apply.
Customer Service Advisor employer: SVB Solutions
Contact Detail:
SVB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with a friend or family member. This will help you feel more confident and prepared for real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company. They might share valuable insights that could give you an edge in your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering excellent customer service shine through. We want to see how much you care about making customers happy and how your previous experiences have shaped that passion.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for in a Customer Service Advisor.
Be Professional Yet Friendly: Your written communication should reflect the friendly and professional tone we value at StudySmarter. Use clear language, avoid jargon, and make sure your personality comes through — we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for this fantastic opportunity in Warwick!
How to prepare for a job interview at SVB Solutions
✨Know Your Customer Service Basics
Brush up on the key principles of excellent customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This shows that you understand the importance of empathy and attention to detail.
✨Familiarise Yourself with the Company
Do some research on the company’s values and culture. Understanding their approach to customer service will help you align your answers with what they’re looking for. Mentioning specific initiatives or values during the interview can really impress them.
✨Practice Common Interview Questions
Prepare for typical customer service interview questions, like how you handle difficult customers or manage stress. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Show Off Your IT Skills
Since strong IT literacy is essential for this role, be prepared to discuss your experience with Microsoft Office and any CRM systems you've used. If possible, mention specific tasks you’ve accomplished using these tools to demonstrate your proficiency.
