Customer Complaints Manager

Customer Complaints Manager\\n Location: Warwick, Warwickshire (Hybrid – 2 days working from home)\\n Salary: £27,000 + excellent benefits\\n\\nDo you have a passion for resolving issues and delivering outstanding customer care? If you're empathetic, solutions-focused, and experienced in handling complaints, this role offers you the chance to make a meaningful difference every day.\\n\\nJoin a growing company that values integrity, communication, and continuous development. As a Customer Complaints Manager, you’ll take full ownership of the complaints process—from investigation through to final resolution—ensuring each case is handled with care, fairness, and professionalism.\\n\\nWhat you'll be doing as a Customer Complaints Manager:\\n\\nInvestigating customer complaints thoroughly and independently\\nWorking with internal teams and suppliers to resolve complex complaints issues\\nCrafting clear, well-reasoned, and empathetic final response letters\\nCommunicating with customers in a respectful, understanding manner\\nIdentifying root cause analysis and recommending process improvements to reduce complaints\\nUpholding regulatory standards and company values throughout every interaction\\nWhat we’re looking for in a Customer Complaints Manager:\\n\\nProven experience managing complaints and writing final resolution letters\\nBackground in a regulated sector such as insurance, finance, or motor trade\\nStrong understanding of the Financial Conduct Authority (FCA) guidelines (desirable)\\nExcellent communication skills—both written and verbal\\nAttention to detail, sound judgement, and a calm, professional approach\\nGenuine empathy and a customer-first mindset\\nWhat you’ll get in return:\\n\\nFull training and ongoing support\\nHybrid working (2 days from home)\\nFriendly, inclusive company culture that prioritises employee wellbeing\\nModern offices in central Warwick with free parking and easy access to Warwick Parkway\\nReady to be heard and make an impact?\\n If you're looking for a role in Customer Complaints and Resolution, where your experience and compassion will truly matter, apply now and join a company where your work makes a real difference every day