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- Tasks: Handle customer complaints from start to finish with care and professionalism.
- Company: Join a company that values its customers and employees alike.
- Benefits: Enjoy hybrid work options, full training, and a supportive culture.
- Why this job: Make a real impact by resolving issues and building customer trust.
- Qualifications: Experience in complaint handling and strong communication skills required.
- Other info: On-site parking available and close to Warwick Parkway Station.
The predicted salary is between 21600 - 32400 £ per year.
Location: Warwick, Warwickshire (Hybrid – 2 days from home)
Salary: £27,000 + excellent benefits
Are you a confident and compassionate complaints professional ready for a new challenge? Join a company that truly values both its customers and its people.
About the role of Customer Complaints Handler
As a Complaints Handler, you’ll take full ownership of the end-to-end complaints process. You’ll ensure every case is handled with care, professionalism, and fairness—delivering high-quality outcomes while maintaining strong customer trust.
What you’ll be doing as a Customer Complaints Handler:
- Managing and resolving customer complaints from start to finish
- Writing clear, well-reasoned final response letters
- Performing root cause analysis and suggesting improvements
- Ensuring compliance with regulatory guidelines
What we’re looking for in a Customer Complaint Handler:
- Proven experience in complaint handling (ideally in a regulated environment)
- Background in complaints resolutions, dispute resolution, client concerns, customer experience
- Skilled in writing professional final resolution letters
- Strong communication skills—both written and verbal
- Familiarity with FCA regulations (desirable)
- A proactive, customer-focused mindset
What’s on offer:
- Full training and ongoing development
- Supportive, inclusive culture with a good work-life balance
- On-site parking and close to Warwick Parkway Station
If you’re passionate about resolving issues with empathy and efficiency, we’d like to hear from you.
Customer Complaints Handler employer: SVB Solutions
Contact Detail:
SVB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Handler
✨Tip Number 1
Familiarise yourself with the FCA regulations, as this knowledge will be crucial in demonstrating your understanding of compliance during the interview. Consider preparing examples of how you've applied these regulations in past roles.
✨Tip Number 2
Practice your communication skills by role-playing common complaint scenarios with a friend or family member. This will help you articulate your approach to resolving issues effectively and show your empathetic side.
✨Tip Number 3
Research StudySmarter's values and customer service philosophy. Tailor your responses in interviews to reflect how your personal values align with ours, showcasing your commitment to customer satisfaction.
✨Tip Number 4
Prepare to discuss specific examples from your previous experience where you successfully resolved complaints. Highlight your problem-solving skills and the positive outcomes that resulted from your actions.
We think you need these skills to ace Customer Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and customer service. Use specific examples that demonstrate your skills in resolving disputes and managing customer concerns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle complaints with empathy. Mention any relevant experience and how it aligns with the company's values.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and familiarity with regulatory guidelines, such as FCA regulations. This will show that you understand the importance of compliance in complaint handling.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a Customer Complaints Handler.
How to prepare for a job interview at SVB Solutions
✨Showcase Your Experience
Be prepared to discuss your previous experience in complaint handling. Highlight specific examples where you successfully resolved customer issues, focusing on the skills and techniques you used.
✨Demonstrate Empathy
As a Customer Complaints Handler, empathy is key. During the interview, convey your understanding of customer frustrations and how you approach complaints with compassion and professionalism.
✨Know the Regulations
Familiarise yourself with FCA regulations and any relevant compliance guidelines. Being able to discuss these during your interview will show that you are knowledgeable and serious about the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice articulating your thought process when handling difficult situations, ensuring you demonstrate a proactive and customer-focused mindset.
