Customer Complaints Handler

Customer Complaints Handler – Hybrid – £27,000 + Benefits – Warwick We’re looking for an experienced Customer Complaints Handler to join a respected established organisation in Warwick. If you have a background in complaint handling or customer service and can resolve customer issues with empathy, clarity, and professionalism, this is a good opportunity to take your career to the next level. What’s on offer: £27,000 salary + 25 days holiday + Private healthcare + Critical illness cover + death-in-service cover + Employee Assistance Programme + Staff discounts & social events Hybrid working – 2 days from home, 3 days in Warwick office Supportive, friendly team culture Full training and ongoing development Free on-site parking and walking distance to Warwick Parkway Station As a Customer Complaints Handler, you’ll: Manage and resolve customer complaints from first contact to final resolution Investigate cases thoroughly and ensure fair outcomes Write clear, professional final response letters Conduct root cause analysis to improve customer service processes Ensure compliance with industry regulations, including FCA guidelines What we’re looking for: Previous experience in complaints handling (regulated industry preferred) Strong written and verbal communication skills Proven ability to produce professional resolution letters Knowledge of FCA (Financial Conduct Act) regulations (desirable) A proactive, customer-first approach to problem-solving If you’re ready to join a company that values its people as much as its customers, apply today