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For Companies At a Glance
- Tasks: Manage GAP claims, support customers, and liaise with insurers for optimal outcomes.
- Company: Reputable insurance provider in the automotive sector with a supportive culture.
- Benefits: Competitive salary, health benefits, hybrid working, and career progression.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and experience in customer service or administration.
- Other info: Enjoy a balanced work-life with training and development opportunities.
The predicted salary is between 24700 - 34680 £ per year.
We are recruiting on behalf of a well-established and highly respected insurance provider within the automotive sector, who are looking to appoint a GAP Claims Assessor to join their growing GAP Claims Team. This is a Monday to Friday, 8:30 am to 5 pm position, offering a good work-life balance, career progression and training.
The role of GAP Claims Assessor:
This is an excellent opportunity for someone with strong customer service and administrative experience to develop a career in insurance claims. You will manage a portfolio of GAP claims, acting as the key point of contact for customers and liaising with insurers and third parties to achieve the best possible outcomes. The role suits someone who is empathetic, organised, confident on the phone, and comfortable working in a fast-paced office environment.
Key responsibilities of the GAP Claims Assessor:
- Contact customers to explain the GAP claims process and proactively manage caseloads of GAP claims from start to finish
- Research vehicle values and negotiate with motor insurers where appropriate
- Validate claims documentation and keep customers informed throughout the process
- Maintain accurate records on internal CRM systems
- Handle inbound and outbound calls, emails, and general claims administration
- Liaise professionally with underwriters and other key stakeholders
Candidate requirements to be successful as a GAP Claims Assessor:
- Strong verbal and written communication skills
- Confident using Microsoft Office and CRM systems
- Ability to multitask while speaking with customers
- A positive, empathetic, and customer-focused approach
- Previous motor or insurance claims handling experience would be advantageous
- Contact centre or office administration experience
- Strong organisational and problem-solving skills
Claims Assessor employer: SVB Solutions
Contact Detail:
SVB Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Assessor
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls as a GAP Claims Assessor, get comfortable talking about your experience and how it relates to customer service. Role-play with a friend if you need to!
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Claims Assessor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and administrative experience, as these are key for the Claims Assessor role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the GAP Claims Assessor position. Share specific examples of how you've handled claims or provided excellent customer service in the past.
Showcase Your Communication Skills: Since strong verbal and written communication skills are essential, ensure your application is clear and concise. Use professional language but let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SVB Solutions
✨Know Your Claims Inside Out
Before the interview, make sure you understand the GAP claims process thoroughly. Familiarise yourself with common scenarios and how to handle them. This will show your potential employer that you're proactive and ready to tackle the role head-on.
✨Showcase Your Customer Service Skills
Since this role requires strong customer service abilities, prepare examples from your past experiences where you've successfully managed customer interactions. Highlight your empathetic approach and how you resolved issues effectively.
✨Get Comfortable with CRM Systems
Brush up on your knowledge of CRM systems and Microsoft Office. If you have experience with specific tools, mention them during the interview. Being tech-savvy will give you an edge and demonstrate your readiness for the administrative aspects of the job.
✨Practice Your Communication Style
As a GAP Claims Assessor, you'll be communicating with customers and insurers regularly. Practice speaking clearly and confidently about complex topics. Role-playing with a friend can help you refine your communication style and ensure you come across as professional and approachable.