National Stalking Helpline Advisor in London

National Stalking Helpline Adviser

Location: Hybrid (40% London Office based)

Hours -Looking for 3 posts:

1 x fixed-term 0.6 (3 days) maternity cover until August 2027

1 x permanent 0.8 (4 days)

1 x sessional, 0.4 (2 days minimum – flexible and including some evenings)

Type of contract: Permanent and fixed

Start date: ASAP

Salary: £31809 Pro rata

Reports to: National Services Practice and Development Manager

ABOUT SUZY LAMPLUGH TRUST:

The Suzy Lamplugh Trust was established in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986 and was later declared deceased in 1993. Created to honour Suzy’s legacy, the Trust aims to empower individuals and organisations to take a stand against abuse, aggression, and violence in all forms, supporting safety in both personal and professional lives

DUTIES AND RESPONSIBILITIES:

• Provide advice, guidance, emotional support, safety planning, and risk assessment to individuals contacting the National Stalking Helpline.

• Using SASH, conduct risk assessments

• Monitor and respond to the helpline email Live chat, inbox and voicemail messages in a timely and professional manner.

• Respond to contacts from victims, friends, family members, and professionals seeking support or information.

• Answer incoming calls to the helpline and manage contacts in line with service standards.

• Provide information and advice on rights under the Victims’ Code.

• Manage an average of approximately 6 contacts per day, ensuring a high standard of support and record keeping.

• Identify safeguarding concerns and make appropriate and timely referrals in line with organisational policies.

• Deliver one-off advocacy interventions where appropriate.

• Some evening working on a pro-rata basis based on business need

• Refer clients internally to other service components where ongoing support is required.

• Signpost clients to relevant partner organisations and support services.

• Make referrals to external partners where specialist or local support is needed.

• Conduct surveys and gather feedback to measure service impact and client outcomes.

• Maintain accurate, timely, and confidential records of all contacts and actions taken.

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home).

What we offer in return:

In return for our staff’s commitment and dedication, we offer a range of Company Benefits:

• Hybrid working (minimum 40% in the office and agile working enabled to work from home) after 3 months

• Flexitime Policy

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata) + public holiday

• Special leave for life events, such as 1 day off for moving house and a paid day off for your birthday

• Pension scheme with 5% employer contribution

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts

• Occupational Sick Pay (which increases after 3 years)

• Cycle to Work scheme (cycle racks on site)

• Interest-free travel loan for annual season ticket

• Regular all-staff off-site meetings and events

Hours: 35 per week
Contract: Permanent / Fixed Term
Salary: £31,809

Deadline; 20th November