At a Glance
- Tasks: Lead strategic operations to ensure high-quality service delivery for victims.
- Company: Join the Suzy Lamplugh Trust, a leader in safeguarding and support services.
- Benefits: Competitive salary, blended working model, and opportunities for professional growth.
- Other info: Dynamic role with a focus on performance management and organisational change.
- Why this job: Make a real difference in the lives of victims while shaping organisational strategy.
- Qualifications: Proven senior leadership experience in operational service delivery and safeguarding.
The predicted salary is between 47124 - 47124 £ per year.
The Suzy Lamplugh Trust is seeking a Head of Operations to provide strategic leadership across our services, ensuring they are safe, effective, compliant, and sustainable. This is a senior leadership role, responsible for overseeing service performance, infrastructure, and delivery at an organisational level. You will play a key role in shaping strategy, driving continuous improvement, and ensuring our services meet the needs of victims and funders alike.
About the role
- Provide strategic and operational leadership across all services, ensuring high-quality and compliant delivery
- Lead on organisational performance, including KPIs, quality standards, and reporting frameworks
- Oversee contract and grant delivery, ensuring all obligations and compliance requirements are met
- Hold senior relationships with commissioners, funders, and external stakeholders
- Lead service development, mobilisation of new contracts, and organisational change
- Ensure effective systems, infrastructure, and processes are in place to support delivery
- Provide leadership across safeguarding, risk, and organisational compliance
- Work as part of the Senior Management Team to shape and deliver organisational strategy
This role focuses on service infrastructure, performance, and strategic oversight, rather than direct frontline management. Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home).
Qualifications
- You will be an experienced senior leader with a strong track record in operational and strategic service delivery within a safeguarding or related environment.
- Significant experience leading multiple frontline services within a safeguarding or VAWG-related sector
- Experience operating at senior leadership level, contributing to organisational strategy
- Strong experience of performance management, KPIs, and quality assurance frameworks
- Experience managing statutory contracts or grant-funded services
- Proven ability to lead organisational change, service mobilisation, or transformation
- Strong understanding of safeguarding, compliance, and information governance
- Experience working with commissioners and senior external stakeholders
Desirable
- Experience within stalking, domestic abuse, or VAWG services
- Experience in a charity or commissioned service environment
- Experience in organisational restructuring, service redesign, or systems implementation
£47,124 per year
Full-time Permanent
Justice
Social Welfare Youth and Children
Head of Services/Operations in London employer: Suzy Lamplugh Trust
The Suzy Lamplugh Trust is an exceptional employer that prioritises the safety and well-being of its employees while fostering a culture of collaboration and innovation. With a strong commitment to professional development, employees are encouraged to grow their skills and advance their careers in a supportive environment. Located in a vibrant community, the Trust offers unique opportunities to make a meaningful impact on the lives of victims, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Services/Operations in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Suzy Lamplugh Trust.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Suzy Lamplugh Trust.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Suzy Lamplugh Trust.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Suzy Lamplugh Trust. Apply directly through us to stand out!
We think you need these skills to ace Head of Services/Operations in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Suzy Lamplugh Trust. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Services/Operations, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Suzy Lamplugh Trust
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Suzy Lamplugh Trust. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
