Operations Manager

Operations Manager Role at Suvera

About Suvera:

Suvera is transforming healthcare with a mission to keep people in good health, wherever they are. Partnering with UK general practices, we deliver a virtual clinic that supports patients with long-term conditions. Today, we manage over 100,000 patients with plans to double this by 2026. We have merely scratched the surface for what we can do for both clinical operations and chronic care pathways.

We have a team of phenomenal advisors, including Professor Bryan Williams who is the chair of Medicine at UCL and the man behind high blood pressure guidelines for the UK. We are a small (c. 55 people) cross-functional team from all backgrounds, and have our own internal Care Team which employs both clinicians and care advisors.

We are backed by Google for Startups and the preeminent, global healthcare and technology venture capital firm Morningside Ventures , led by Dr. Gerald Chan . We have ambitions to become the largest healthcare provider in the world.

About the role:

We’re looking for an Operations Manager to join our small but exceptional Operations team. This role will report into Head of Operations and offers a salary of up to £40,000 – £50,000k DOE. This role requires at least one day in our London office.

This is an exciting opportunity to become a key part of a scaling health tech startup that’s leading innovation in chronic care delivery with virtual clinics across the UK, alongside some of the brightest, most driven individuals and leaders in our industry. At Suvera, we are more than job titles – we are the architects of our future. Every single one of us plays a vital role in shaping our vision.

What you’ll be working on:

On your best days, you’ll make an impact by supporting our Care Team to deliver world-class patient care as well as working with our Customer Success, Platform, and many other teams to optimise our processes and ways of working. You will lead on projects to improve service efficiency and assist them with the day-to-day work the Operations team needs. This means delivering on tight timescales, monitoring any operational issues raised from the team and working to maintain and improve safety and efficiency of care for our patients.

On your toughest days, you may vent about the challenges and endless problems to solve, but that opportunity will fuel you and the mission ahead will feel nothing short of ambitious. You will see and feel the impact of all your hard work and most of all, you’ll be part of a team that supports one another and takes their work, but not themselves, seriously.

Join us on a mission to keep people in good health no matter where they are in the world.

As an Operations Manager , you will:

Project Management

• Partner cross-functionally on operations projects that result in identifying opportunities, or opportunities to automate, or otherwise simplify core processes and become more efficient.
• Act as a key problem-solver and escalation point across the business, tackling operational challenges as they arise.
• Identify inefficiencies, optimise workflows, and implement scalable processes to support company growth.
• Proactively identify areas for improvement and contribute to operational enhancements.

Service Impact and Delivery

• Identify, highlight and problem-solve concerns or issues affecting patient care, operational, and business efficiency within the internal team.
• Lead on scheduling and planning of patient care team workforce and workload, as well as identifying potential variations in workload and raising ideas on how to solve workload issues.
• Lead on strategic projects in partnership with Client Success to ensure that we can effectively deliver contracts and maintain good communication and access between our Partners and Patient Care Team.

Care Team Support and Optimisation

• Independently provide support to the Care Team and Care Operations Team in most areas assigned.
• Complete the duties with limited oversight or supervision to get the job done.
• Lead on technical operations projects, device roll-out, management, and IT support to ensure the Care Team can carry out their work.
• Own and improve key administrative processes to keep Care operations running smoothly.

About you

Must haves:

• 3-4 years of experience in Operations, Project Management or related areas working with data.
• You’re a highly capable generalist who thrives on solving complex problems and ensuring operational excellence.
• You have experience taking ownership of projects and challenges, working both independently and collaboratively to drive results.
• A background in creating data insights and metrics that aid process improvement – able to take a project from concept, through planning and implementation, and into execution as an operational process.
• You are confident in using BI tools to analyse data and have a good understanding of using data, building dashboards and forming conclusions from data.
• You love to make things better, and you’re a natural idea generator. You can turn those ideas into scoped pieces of work, and you’ve played a part in many successful projects or initiatives.
• Excellent communication and collaboration; you can work with colleagues across an organisation to solve problems and get things done.
• You enjoy managing a varied workload and you know how to prioritise effectively to get the right things done for your team and the business.
• You thrive in a fast-paced and dynamic environment, comfortably adapting to changing priorities and handling challenging situations.

Nice to Haves:

• You have a track record of working in fast-paced and exceptional customer service teams from companies in HealthTech such as Livi, Babylon or Tech such as Monzo, Starling, Revolut, Apple, Meta, Octopus Energy etc.
• Experienced with Excel, Google Sheets, Looker, Omni & SQL with the strong ability to navigate and draw inference from data.
• Fluent in MacOS, Slack, Google Workspace, Notion and Scheduling tools.
• Experience in health tech or working with healthcare IT systems.
• Experience in technical operations and working with device management tools.

About Our Culture:

For Suvera, company culture is not an afterthought – it is a priority. Our diverse team helps us ensure we consider everyone’s experience of accessing healthcare when building our product. We prioritize inclusion, wellness, and flexibility. We have a remote-first approach and a non-hierarchical culture, we enable our team to thrive. Our async communication style ensures efficient workflows, and our policies support autonomy and work-life balance.

Perks:

• Team: A diverse, remote-first collaborative environment with strong clinical leadership and a supportive team culture that values community-building and regular socials.

• Finance: Enhanced parental pay, equipment and education budgets, financial planning, and matched pension contributions up to 5%.

• Wellbeing: Annual wellbeing budget, gym passes, financial advice, mental health support, and therapy sessions.

• Flexibility: 32 days of annual leave plus bank holidays.

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