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- Tasks: Lead and support a team of medical administrators in a busy health centre.
- Company: Friendly, patient-centred health centre in Tower Hamlets with a diverse community focus.
- Benefits: Competitive salary, supportive environment, and opportunities for professional development.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Experience in healthcare, strong communication skills, and a passion for helping others.
- Other info: Join a rapidly expanding multidisciplinary team in a brand new facility.
The predicted salary is between 30000 - 42000 £ per year.
To be responsible for the leadership and supervision of a team of medical administrators, ensuring all reception duties are performed effectively and to the required standard, meeting the objectives of the practice. Support the management team in the day to day management of the practice, promoting a safe and productive working environment with focus on patient care, quality, confidentiality, collaborative working, and carry out other duties as directed by the management team.
Main duties of the job:
- The Reception Supervisor is responsible for supervising and supporting the reception team, ensuring they achieve their primary responsibilities.
Core Responsibilities:
- Maintaining and monitoring the practice appointment system
- Maintaining and monitoring emails and electronic communications to the practice
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the caller's request appropriately
- Signpost patients to the correct service
- Initiating contact with and responding to requests from patients, team members and external agencies
- SNOMED coding data on EMIS
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patient’s healthcare records as necessary
- Direct requests for information i.e. SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
Secondary Responsibilities:
- Partake in audit as directed by the audit lead
- Provide support to other administrative staff during periods of staff absence
- Produce, maintain and participate in the receptionist rota for lunch and out of hours cover
- Deputise for the Operation Manager during periods of absence
- Support reception staff development, providing guidance and direction, ensuring staff are up to date with mandatory training
- Identify and provide team training where required
- Support the Operation Manager in producing and maintaining the duty rota, completing opening and closing procedures in accordance practice policy
- As required support Prescribing doctor in the management of repeat prescriptions, ensuring they are processed accurately and efficiently
- Support the secretaries with all Patient Participation Group related matters
- Support the health promotion lead and display promotional material on the allocated notice boards and in the waiting room
Person Specification:
Experience:- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Excellent communication skills (written and oral)
- Clear, polite telephone manner
- Competent in the use of Office and Outlook
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Good interpersonal skills
- Problem solving & analytical skills
- Ability to follow policy and procedure
- Polite and confident
- Flexible and cooperative
- Motivated
- Forward thinker
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure
- Educated to GCSE level or equivalent
- GCSE Mathematics & English (C or above)
- AMSPAR Receptionists Qualification
- NVQ Level 2 in Health and Social Care
- Flexibility to work outside of core office hours
- Disclosure and Barring Service Check
Reception Supervisor employer: Suttons Wharf Health Centre
Contact Detail:
Suttons Wharf Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who might know about openings at places like Suttons Wharf Health Centre. A friendly chat can sometimes lead to job opportunities that aren't even advertised!
✨Tip Number 2
Prepare for the interview by researching the practice's values and objectives. We want to see how you align with our patient-centred approach and commitment to quality care. Think of examples from your past experiences that showcase your leadership and teamwork skills.
✨Tip Number 3
Showcase your communication skills during the interview. As a Reception Supervisor, you'll need to demonstrate a clear and polite manner, especially when dealing with patients and team members. Practice answering common questions out loud to build your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly and supportive team at Suttons Wharf Health Centre.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in supervising teams and working in healthcare settings. We want to see how your skills align with our patient-centred approach!
Showcase Your Communication Skills: Since excellent communication is key for this role, give examples of how you've effectively communicated with both team members and the public. We love seeing clear, polite language in applications!
Highlight Your Problem-Solving Abilities: Share specific instances where you've tackled challenges in a busy environment. We appreciate candidates who can think on their feet and maintain a calm demeanour under pressure.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Suttons Wharf Health Centre
✨Know the Practice Inside Out
Before your interview, take some time to research Suttons Wharf Health Centre. Understand their values, patient demographics, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their mission of providing high-quality care.
✨Showcase Your Leadership Skills
As a Reception Supervisor, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed or supported a team. Highlight your ability to motivate others, resolve conflicts, and ensure that everyone is working towards common goals.
✨Demonstrate Excellent Communication
Given the role's emphasis on communication, practice articulating your thoughts clearly and confidently. Be ready to discuss how you handle difficult conversations, especially in a healthcare setting. Use specific examples to illustrate your polite and clear telephone manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to work under pressure. Think of scenarios where you had to manage multiple tasks or deal with challenging situations. Practising these responses will help you feel more confident during the interview.
