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- Tasks: Assist the Health Centre team and manage patient interactions with a friendly approach.
- Company: Join a modern Health Centre serving 19,000 diverse patients.
- Benefits: Flexible shifts, supportive environment, and opportunities for professional growth.
- Why this job: Make a difference in healthcare while developing valuable administrative skills.
- Qualifications: GCSEs in English and Maths; experience in General Practice preferred.
- Other info: Dynamic role with a focus on teamwork and patient care.
The predicted salary is between 24000 - 36000 £ per year.
3 days per week: A mixture of AM (8:00 - 16:00) and PM (11:00 - 19:00) shifts. If you have experience of a busy front of house reception, preferably in a General Practice, can deal with people in a calm and courteous manner, even when under pressure; are computer literate - EMIS trained preferred; and can deliver quality administrative services please apply.
Main duties of the job:
- Offer general assistance to the Health Centre team
- Use medical computer systems, EMIS. Use IT systems as directed by the Health Centre, NHS e-mail. Online training. Intranet and other information technology as this develops.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the Health Centre
- Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.
- Participate in the registration of new patients and the management of patients registration using various IT systems
- Encouraging patients to use technology to access services
- Participate in call and recall for patients making suitable appointments
- Participating in training at Health Centre and network level
About us:
We are a friendly and modern Health Centre providing comprehensive primary care services to 19,000 patients from diverse cultural backgrounds on two sites. The Health Centre is committed to building a team to deliver high quality services.
Duties and responsibilities:
- Opening up/locking-up of Health Centre premises and maintaining security in accordance with Health Centre protocols
- Maintaining and monitoring the Health Centre appointments system
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional using the Health Centre procedures
- Processing and distributing incoming (and outgoing) mail and electronic data
- Taking messages and passing on information
- Filing and retrieving paperwork
- Processing repeat prescriptions in accordance with Health Centre guidelines
- Computer data entry/data allocation and collation; processing and recording information in accordance with Health Centre procedures
- Promoting a positive image of the Health Centre at all times
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
- Clearing and re-stock consulting rooms as required
- Providing clerical assistance to Health Centre staff as required including word/data processing, filing, photocopying and scanning
- Processing e-referrals as per Health Centre protocol
- Ordering, re-ordering and monitoring of stationery and other supplies
- Dealing with clinical waste
- Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Health Centre staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
Health & safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Health Centre health & safety policy, the Health Centre health & safety manual, and the Health Centre infection control policy and published procedures.
Equality and diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Health Centre procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder will participate in any training programme implemented by the Health Centre as part of this employment.
Quality:
The post-holder will strive to maintain quality within the Health Centre, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the implementation of services:
The post-holder will:
- Apply Health Centre policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
Person Specification:
Qualifications:
- GCSE or equivalent grade A to C in English and Maths
- Qualified to NVQ level 2 in Health and Social Care
- Qualified to NVQ level 3
- EMIS trained knowledge of using MS office and email clients
Experience:
- Experience of working within General Practice
- Experience of dealing with IT issues in general practice
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Administrator employer: Suttons Wharf Health Centre
Contact Detail:
Suttons Wharf Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator
✨Tip Number 1
Get to know the Health Centre vibe! Visit the place if you can, chat with current staff, and soak up the atmosphere. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Medical Administrator, you'll be the friendly face for patients. Role-play scenarios with friends or family to get comfortable handling different situations, especially under pressure.
✨Tip Number 3
Brush up on your IT skills, especially with EMIS. If you’re not already familiar, consider taking an online course or watching tutorials. Being tech-savvy will give you a leg up and show you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at the Health Centre.
We think you need these skills to ace Medical Administrator
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience you have in a busy front of house reception, especially in a General Practice. We want to see how you've handled pressure and provided excellent service to patients.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to describe your skills and experiences, so we can easily see how you fit into our team.
Tailor Your Application: Don’t just send a generic application! Tailor it to the specific role of Medical Administrator. Mention your familiarity with EMIS and any relevant IT skills that will help you thrive in this position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important details!
How to prepare for a job interview at Suttons Wharf Health Centre
✨Know Your Stuff
Make sure you’re familiar with the EMIS system and any other IT tools mentioned in the job description. Brush up on your administrative skills and be ready to discuss how you've used them in previous roles, especially in a busy front-of-house environment.
✨Stay Calm Under Pressure
Since the role involves dealing with patients who may be anxious or in need, practice staying calm and courteous even when things get hectic. Think of examples from your past where you successfully managed stressful situations and be prepared to share those stories.
✨Showcase Your Communication Skills
Effective communication is key in this role. Be ready to demonstrate how you’ve facilitated communication between different parties in previous jobs. You might want to prepare a few examples of how you’ve helped patients or team members access the right services.
✨Emphasise Teamwork
This position requires working closely with the Health Centre team. Highlight your experience in collaborative environments and how you contribute to a positive team dynamic. Think about times when you’ve supported colleagues or improved team efficiency.
