Suttons Wharf Health Centre is seeking a motivated andproactive General Practice Assistant (Clinical & Administrative) tojoin our busy and supportive team.
This is a varied and rewarding role combining hands-onclinical support with administrative and care coordination responsibilities.The postholder will support clinicians in delivering high-quality patient carewhile also playing a key role in proactive population health management,including recalls, searches, and patient pathway coordination.
This role is ideal for someone looking to develop a careerin primary care within a modern, forward-thinking practice.
The role consists of fixed hours of:
Monday: 12-8pm
Tuesday: 12-8pm
Wednesday: 11am-7pm/12-8pm (alternating week to week)
Thursday: 8am-4pm
Friday: 8am-4pm
Main duties of the job
The role includes a balanced mix of clinical, administrative, and coordination duties, including:
Clinical Duties
- Undertake basic clinical observations (BP, pulse, height, weight, BMI)
- Perform phlebotomy, including domiciliary visits where appropriate
- Carry out ECGs, urine testing, and other diagnostic procedures (following training)
- Support NHS Health Checks and new patient checks
- Assist with chronic disease monitoring (e.g. hypertension, diabetes)
- Act as a chaperone in line with practice policy
- Accurately record patient information in the clinical system
Administrative & Care Coordination Duties
- Process and code clinical correspondence
- Manage patient recalls and follow-ups (e.g. long-term conditions, screening)
- Run clinical system searches to identify patients requiring review
- Support delivery of QOF, IIF and enhanced services
- Coordinate referrals, appointments, and test results
- Maintain accurate and up-to-date patient records
- Prepare and pre-populate forms for GP review
- Support list management and population health initiatives
- The postholder will be expected to undertake the majority of duties normally associated with a Medical Administrator, together with other appropriate administrative responsibilities relevant to the role.
Team & Service Duties
- Work collaboratively within a multidisciplinary team
- Support community-based work where required
- Participate in audits and quality improvement (QI) projects
- Attend team meetings and training sessions
About us
Suttons Wharf Health Centre is a large, well-established practice serving a population of approximately 19,000 patients, working within a Primary Care Network covering around 55,000 patients.
We have a strong multidisciplinary team including:
- GPs and Clinical Partners
- Nurses and Healthcare Assistants
- Administrative and reception teams
We are committed to continuous improvement, staff development, and delivering high-quality patient care.
Job responsibilities
Dimensions of the Role
Supports a patient populationof approximately 19,000 (practice level)
Works within a PCN coveringapproximately 55,000 patients
Supports multiple cliniciansincluding GPs, nurses, and allied health professionals
Manages and contributes topatient recall programmes (e.g. chronic disease, screening)
Processes high volumes ofclinical correspondence and patient data
Contributes to QOF, IIF andenhanced service delivery targets
Uses clinical systems (e.g.EMIS) to run searches and improve population health outcomes
Clinical Responsibilities
Job description
Job responsibilities
Dimensions of the Role
Supports a patient populationof approximately 19,000 (practice level)
Works within a PCN coveringapproximately 55,000 patients
Supports multiple cliniciansincluding GPs, nurses, and allied health professionals
Manages and contributes topatient recall programmes (e.g. chronic disease, screening)
Processes high volumes ofclinical correspondence and patient data
Contributes to QOF, IIF andenhanced service delivery targets
Uses clinical systems (e.g.EMIS) to run searches and improve population health outcomes
Clinical Responsibilities
Undertake basic clinicalobservations (BP, pulse, height, weight, BMI)
Perform phlebotomy includingdomiciliary visits where appropriate
Carry out ECGs, urine testing,and other diagnostic procedures (following training)
Support NHS Health Checks andnew patient health checks
Assist with chronic diseasemonitoring (e.g. hypertension, diabetes)
Act as chaperone in line withpolicy
Accurately record clinicalinformation in patient records
Administrative & Care Coordination Responsibilities
Process and code clinicalcorrespondence
Manage patient recalls andfollow-ups
Run clinical system searches toidentify patients requiring review
Support QOF, IIF and enhancedservice delivery
Coordinate referrals,appointments, and results
Maintain accurate patientrecords and data quality
Prepare documentation andpre-populate forms
Support population health andlist management initiatives
Team & Service Responsibilities
Work collaboratively within amultidisciplinary team
Support community-based work
Participate in audits andquality improvement projects
Attend team meetings andtraining sessions
Confidentiality
The postholder must maintain strictconfidentiality in relation to patient, staff, and organisational information,in line with GDPR and NHS data protection requirements.
Data Protection
The postholder must comply with the DataProtection Act and UK GDPR, ensuring all personal data is handledappropriately.
Health and Safety
The postholder is responsible formaintaining a safe working environment and adhering to all health and safetypolicies.
Infection Control
The postholder must comply infectionprevention and control policies to minimise risks to patients and staff.
Safeguarding
The postholder must adhere to safeguardingpolicies and procedures to protect vulnerable adults and children.
Equality and Diversity
The organisation is committed to equalityand diversity. The postholder must promote inclusive practices and treat allindividuals fairly.
Training and Development
The postholder is expected to participatein ongoing training, including mandatory and role-specific development.
Review of Job Description
This job description is intended as a guideand may be amended in line with service needs.
Person Specification
Experience
- Experience in a patient-facing or administrative role
- Excellent organisational and communication skills
- Ability to work independently and as part of a team
- Understanding of confidentiality and safeguarding
- Experience working in General Practice or healthcare
- Knowledge of EMIS or similar clinical systems
- Experience with recalls, searches, or QOF work
- Phlebotomy skills or willingness to train
Qualifications
- GCSE/NVQ Level 2 or equivalent, or relevant experience
- Knowledge of EMIS or similar clinical systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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General Practice Assistant employer: Suttons Wharf Health Centre
Suttons Wharf Health Centre is an excellent employer, offering a supportive and friendly work environment for its team of healthcare professionals. With a focus on continuous professional development, competitive pay, and a commitment to high-quality patient care, employees benefit from a collaborative culture and opportunities for growth within a modern, innovative practice located in Tower Hamlets. The practice's emphasis on education and technology ensures that staff are well-equipped to deliver exceptional healthcare while enjoying a healthy work-life balance.
Contact Details:
Suttons Wharf Health Centre Recruitment Team
