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For Companies Position: Operations Coordinator @ Suttons International
Salary:Competitive
Location:Widnes (Hybrid after training)?
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?The Role
To provide essential administrative support to the Operations Team, working closely with the Logistics Coordinators, enabling them to focus on core customer service activities and effective job control.
?Managing the efficient and cost-effective execution of key support services including communicating with suppliers (e.g., shipping lines, hauliers, depots), as well as monitoring and updating in-house systems.
?Follow administrative processes for non-conformance reports and complaints coordinating communication with all relevant parties ensuring accurate data entry, and timely responses.
Key Accountabilities
- Collaborate with other Operations Teams, as well as Commercial, and Procurement Teams to provide excellent customer service and implement operational solutions
- Receiving and responding to reports of customer complaints and non-conformance
- Support the completion of regular reporting and data entry into customer portals
- Assist in obtaining customer approval codes for additional costs
- Support the Logistics Coordinator with the efficient and cost-effective execution of customer orders
- Verify the accuracy and completeness of supplier invoices, identify and resolve discrepancies effectively
- Process supplier invoices accurately and efficiently, ensuring timely allocation of costs to corresponding jobs
- Actively identify missing costs and communicate these observations with Supervisor
- Identify improvements to minimise invoice disputes
- Accurately record all non-conformance and complaints on in-house system, ensuring escalation to internal and external stakeholders appropriately
- Monitor submission of documents and data relating to non-conformances ensuring recorded accurately
- Perform general administrative tasks as requested, including scanning, filing, and preparing correspondence
- Provide support to other departments as needed
- Utilise in-house systems, logistic partner and supplier portals, and other relevant systems
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Benefits
- Flexible hybrid working
- Competitive salary
- Holiday allowance of 25 days plus Bank Holidays
- Buy/sell holidays option
- Pension scheme
- Bonus potential
- Free onsite parking
- Enhanced Maternity and Paternity leave
- Employee Assistance Programme (EAP) and Health Support
- Birthday off
- Long-service rewards
- Refer a Friend scheme
- Various company discounts and perks
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Note: All offers of employment are subject to a Basic DBS check.
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Contact Detail:
Suttons Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and operations industry. Understanding key terms and processes will help you speak confidently during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Suttons International on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Operations Coordinator role.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that showcase your organisational skills and ability to support a team. Highlighting relevant scenarios will make you stand out as a candidate.
✨Tip Number 4
Research Suttons International's recent projects or initiatives. Being knowledgeable about their current operations will allow you to ask informed questions during the interview, showing your enthusiasm for the position.
We think you need these skills to ace Operations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of an Operations Coordinator. Highlight key skills and experiences that align with the role, such as administrative support and logistics management.
Tailor Your CV: Customise your CV to reflect relevant experience in operations and logistics. Use specific examples from your past roles that demonstrate your ability to provide administrative support and manage tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention how your skills can contribute to the Operations Team and improve customer service activities.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Suttons Group
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of an Operations Coordinator. Be prepared to discuss how your skills and experiences align with the tasks mentioned, such as providing administrative support and managing logistics.
✨Showcase Your Organisational Skills
As an Operations Coordinator, strong organisational skills are crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting your ability to prioritise effectively.
✨Familiarise Yourself with Logistics
Since the role involves working closely with Logistics Coordinators, it’s beneficial to have a basic understanding of logistics and supply chain management. Brush up on relevant terminology and processes to demonstrate your interest and knowledge during the interview.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask about the company culture, team dynamics, and specific challenges the Operations Team faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.