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For Companies At a Glance
- Tasks: Manage resident enquiries via calls and emails in a dynamic contact centre.
- Company: Join Sutton Council, dedicated to enhancing local community services.
- Benefits: Enjoy hybrid work options after training and gain valuable experience.
- Why this job: Make a real impact in your community while developing essential customer service skills.
- Qualifications: Experience in contact centre operations and strong communication skills required.
- Other info: In-person interviews at Civic Offices; immediate start for the right candidate.
The predicted salary is between 30000 - 42000 £ per year.
Who You Are
You are an experienced professional with a background in contact centre operations and basic business administration. You have a passion for customer service and thrive in managing complex calls and emails professionally and timely. You possess excellent communication skills and have a strong familiarity with local government services, particularly in the Sutton area.
What the Job Involves
The role is based in Sutton Council's Customer Experience Contact Centre for a minimum of a 6-month placement. During initial training, the work is office-based with flexibility to work hybrid once you are up to speed. You will handle a variety of resident enquiries related to local authority services such as Waste Services, Homelessness, and Highways. Interviews will be conducted in person at the Civic Offices, and we aim to start the successful candidate as soon as possible.
Skills
- Contact centre operations
- Basic business administration
- Managing complex calls and emails
- Excellent verbal and digital communication
- Proficiency with contact centre technology
- Experience in local authority and customer service environments
- Local knowledge of Sutton area
Customer Service Adviser (Gr 5) employer: Sutton
Contact Detail:
Sutton Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser (Gr 5)
✨Tip Number 1
Familiarise yourself with the local government services in Sutton. Understanding the specific services like Waste Services, Homelessness, and Highways will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for managing complex enquiries effectively and demonstrate your ability to handle challenging situations during the interview.
✨Tip Number 3
Research the contact centre technology commonly used in local authority settings. Being knowledgeable about these tools can give you an edge, as it shows you're proactive and ready to hit the ground running.
✨Tip Number 4
Prepare thoughtful questions about the role and the team during your interview. This not only shows your enthusiasm but also helps you assess if the position aligns with your career goals and values.
We think you need these skills to ace Customer Service Adviser (Gr 5)
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your background in contact centre operations and any experience you have with local government services. Tailor your CV to showcase your skills in managing complex calls and emails.
Demonstrate Communication Skills: In your cover letter, provide examples of how you've effectively communicated with customers in previous roles. Highlight your verbal and digital communication skills, as these are crucial for the position.
Show Local Knowledge: Mention your familiarity with the Sutton area in your application. This could include any relevant experiences or insights that demonstrate your understanding of local authority services.
Prepare for In-Person Interview: Since interviews will be conducted in person, practice common interview questions related to customer service and contact centre operations. Be ready to discuss specific scenarios where you successfully managed customer enquiries.
How to prepare for a job interview at Sutton
✨Showcase Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've successfully managed complex calls and emails in the past, highlighting your ability to remain calm and professional under pressure.
✨Demonstrate Local Knowledge
Since the role involves local authority services in the Sutton area, it's crucial to demonstrate your familiarity with the community. Research local issues or services that may be relevant and be prepared to discuss how you can assist residents effectively.
✨Highlight Your Communication Skills
Excellent communication is key in this role. Be ready to showcase your verbal and digital communication skills by providing examples of how you've effectively communicated with customers in previous positions, especially in a contact centre environment.
✨Prepare for Role-Specific Scenarios
Anticipate questions related to handling specific resident enquiries, such as Waste Services or Homelessness. Prepare thoughtful responses that demonstrate your problem-solving abilities and your understanding of local government services.
