At a Glance
- Tasks: Provide first-line IT support and help with digital transformation projects.
- Company: Join a community-focused organisation dedicated to improving patient access through technology.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities for training and development.
- Why this job: Make a real difference in healthcare by enhancing digital services for patients and staff.
- Qualifications: Experience in IT support, strong problem-solving skills, and a passion for tech.
The predicted salary is between 30887 - 30887 £ per year.
Main duties of the job include working to fully realise the digital transformation ambitions of our practices and patients, including developing enhanced analytics platforms, centralised reporting frameworks, online optimisation to improve patient access, automated and AI powered workflows and many more.
Key Responsibilities and Duties
- IT Service Management (ITSM)
- Provide first-line and operational IT support following ITIL aligned processes.
- Log, triage, resolve, and escalate tickets via the PCNs service desk tools.
- Triaging appropriate tickets to SWL GP IT/iMicro and maintaining clear documentation.
- Maintain service standards, SLAs, and high satisfaction across staff and teams.
- Support IT change processes, risk logs, and routine IT service reviews.
- Technical Support & Operations
- Provide on-site and remote technical support for staff, including workstation setup, general hardware configuration and troubleshooting, meeting room equipment, screens, and AV setup, and basic network/Wi-Fi troubleshooting.
- Maintain IT cupboards and shared equipment areas, ensuring devices are organised, updated, and ready for use.
- Support email account setup, mailbox management, distribution lists, and permissions.
- Support phone system configuration, SIM management, mobile device setup, and handset troubleshooting.
- Complete all IT elements of induction and offboarding processes, including account creation, hardware allocation, access rights and permissions, recovery of assets and decommissioning.
- Ensure access is granted and removed in line with DSPT and IG requirements.
- Asset & License Management
- Maintain an accurate asset register including laptop/desktop tracking and peripherals.
- Support auditing of hardware, software licensing, and assigned user access.
- Report on stock levels and manage procurement requests.
- SharePoint & Microsoft 365 Support
- Provide first-line support for SharePoint permissions, access, and site maintenance.
- Support staff with basic file management, folder permissions, and team sites.
- Assist in small-scale enhancements, ensuring adherence to NHS information governance and data-sharing rules.
- Assist the Digital Services team with deployment of new digital tools and improvement initiatives.
- Provide light-touch and signposting training to staff on IT systems and digital processes.
- Support adherence to data security practices and cyber hygiene.
- Support setup, troubleshooting and management of IT equipment for business and community events.
- Local Practice Support & Occasional Travel
- Provide on-site support across Sutton practices when required.
- Attend practices during infrastructure upgrades and work collaboratively with site managers to minimise disruption to patient and business services.
Qualifications and Skills
- Experience providing first-line or operational IT support in a multi-site environment.
- Understanding of NHS primary care digital systems (EMIS desirable).
- Strong familiarity with Microsoft 365, Windows 10/11, and standard productivity tools.
- Ability to troubleshoot hardware, software and network issues.
- Strong problem-solving skills and attention to detail.
- Strong communication skills and ability to support non-technical users.
- Ability to train and support non-technical users in the adoption of digital tools.
- Ability to manage time and prioritise workloads effectively.
- Commitment to high-quality service and continuous improvement.
- Experience in NHS, primary care or similar regulated environments.
- Knowledge of ITIL, cyber security and information governance principles.
- Experience with telephony systems and Microsoft SharePoint administration.
- Experience with asset management (ITAM) and processes.
Person Specification
- In-depth understanding of wider systems IT infrastructure, including MS Office 365.
- Vision to support the improvement of services by providing a high-quality IT insight and delivery.
- Able to quantify and balance competing project requirements.
- Experience in implementing change.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
£30,887.50 a year pro rata part-time.
IT Technician in Sutton employer: Sutton Primary Care Networks
Sutton Primary Care Networks Community Interest Company is an exceptional employer that prioritises the professional growth of its IT Technicians through a supportive work culture and commitment to digital transformation in healthcare. Employees benefit from a collaborative environment, opportunities for continuous improvement, and the chance to make a meaningful impact on patient access and care through innovative technology solutions. Located in Sutton, this role offers the unique advantage of working within the NHS framework, ensuring job security and a fulfilling career path in a vital sector.
Contact Details:
Sutton Primary Care Networks Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician in Sutton
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Sutton Primary Care Networks when you apply for the IT Technician role.
✨Apply Through Sutton Primary Care Networks's Website
Make sure you apply through Sutton Primary Care Networks's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace IT Technician in Sutton
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Sutton Primary Care Networks.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Sutton Primary Care Networks, showing that you're a good fit.
How to prepare for a job interview at Sutton Primary Care Networks
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Sutton Primary Care Networks is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Sutton Primary Care Networks. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
