At a Glance
- Tasks: Assist patients and manage appointments in a friendly, efficient manner.
- Company: Wrythe Green Surgery, a welcoming healthcare practice.
- Benefits: Gain valuable experience in healthcare and develop communication skills.
- Other info: Join a supportive team with opportunities for growth in healthcare.
- Why this job: Be the first point of contact for patients and make a positive impact.
- Qualifications: Strong communication skills and a friendly attitude.
The predicted salary is between 24000 - 36000 € per year.
Overview
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Responsibilities
- To have a thorough knowledge of all practice procedures
- To work in accordance of written protocols
- Contact patients via SMS messaging, telephone and letter as necessary
- Book hospital transport and interpreters on request
- Photocopy and scan documents as requested
- Send referrals using NHS mail
- Action emails to generic email account
- Check personal emails during work time
- Check Docman and complete workflows if applicable
- Main duties of the job Administration: have a thorough knowledge of all practice procedures; work in accordance with written protocols; contact patients via SMS messaging, telephone and letter as necessary
- Send referrals using NHS mail
- Process prescription requests
- Use Accurx and NHS mail and allocate to the appropriate clinicians
- Reception: receiving patients, consulting with members of the practice team, handing completed repeat prescriptions to patients and checking names and addresses; be able to cover all reception positions as necessary
- Handling payments using a card machine for travel and non-NHS work
- Appointments: process appointment requests for today and future appointments from patients by telephone and in person
- Deal with visits/requests
- Computer: registrations of new patients, computer data entry and medical records; process patient changes of address, computer data and medical records; have knowledge of the practice area; process repeat prescription requests in accordance with practice guidelines
- Telephone: working knowledge of the telephone system; know how to report telephone faults to the provider
Confidentiality
Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
Notes
Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system. Since 1 July 2019, all except a handful of GP practices in England have come together in around 1,300 geographical networks covering populations of approximately 30,50,000 patients. This size is consistent with the size of primary care homes, which exist in many places in the country, but much smaller than most GP federations. Around 50 networks, usually in very rural areas, will cover a population of less than 30,000, but most are bigger than 50,000.
Receptionist for Wrythe Green Surgery Carshalton employer: Sutton Primary Care Networks
Wrythe Green Surgery in Carshalton is an exceptional employer, offering a supportive and friendly work environment where staff are valued and encouraged to grow. With a strong focus on patient care and teamwork, employees benefit from ongoing training opportunities and a culture that prioritises respect and confidentiality. The surgery's commitment to integrating services within the community ensures that you will be part of a meaningful mission to enhance healthcare delivery.
Contact Detail:
Sutton Primary Care Networks Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist for Wrythe Green Surgery Carshalton
✨Tip Number 1
Get to know the practice! Research Wrythe Green Surgery and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. This will boost your confidence and prepare you for handling patient queries and managing appointments like a pro.
✨Tip Number 3
Network, network, network! Connect with current or former staff at Wrythe Green Surgery on LinkedIn. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist for Wrythe Green Surgery Carshalton
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you understand the responsibilities of a receptionist at Wrythe Green Surgery. Familiarise yourself with the practice procedures and think about how your experience aligns with what they’re looking for.
Be Personable and Professional:Since you'll be the first point of contact for patients, it’s crucial to convey a friendly and approachable tone in your application. Use language that reflects the positive image you’ll project in the role, showing that you can handle both in-person and telephone interactions with ease.
Highlight Relevant Experience:When detailing your previous roles, focus on experiences that showcase your administrative skills, customer service abilities, and familiarity with healthcare settings. Mention any specific software or systems you've used that are relevant to the job, like NHS mail or Accurx.
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to take that step!
How to prepare for a job interview at Sutton Primary Care Networks
✨Know Your Stuff
Make sure you have a solid understanding of the practice procedures and protocols. Familiarise yourself with how the surgery operates, including appointment booking and patient communication methods. This will show that you're proactive and ready to hit the ground running.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients. Practice your greeting and how you would handle various scenarios, like dealing with a nervous patient or answering a tricky question. A friendly and calm demeanour can make all the difference!
✨Be Tech-Savvy
Brush up on your computer skills, especially with systems like Accurx and NHS mail. Being comfortable with technology will help you manage patient records and communications efficiently. If you know how to troubleshoot common tech issues, even better!
✨Respect Confidentiality
Understand the importance of patient confidentiality and be prepared to discuss how you would handle sensitive information. Showing that you take privacy seriously will reassure the interviewers that you’re trustworthy and professional.
