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- Tasks: Support tenants during major works, ensuring effective communication and consultation.
- Company: Join a dedicated housing partnership focused on community engagement.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in residents' lives while developing your project management skills.
- Qualifications: Previous experience as a Resident Liaison Officer is essential.
- Other info: Dynamic role with varied responsibilities and the chance to work across the borough.
The predicted salary is between 42000 - 60000 £ per year.
Job Category: Housing
Location: Sutton Gate, Sutton Housing Partnership
Hours Per Week: 36.00
Start Date: Immediate Start
Start Time: 08:00
End Time: 17:00
Salary: £21.00 (Increased hourly rate to the candidate of £29.21 p/h)
Please submit candidates that ONLY have previous Resident Liaison Officer experience; other candidates will not be considered.
JOB PURPOSE: To provide information and support for tenants and leaseholders whose homes are affected by major works and to ensure that procedures for communicating and consulting with residents on capital projects demonstrate Best Value.
DESCRIPTION OF DUTIES:
- Offer information, advice and assistance to tenants and leaseholders whilst major works are being carried out to their homes.
- Liaise with and set the standard for contractors and their RLOs (and where appropriate consultants) engaging with residents.
- Take an active role in developing, agreeing and managing the residents’ consultation plan for individual projects.
- Agree with contractors the residents’ information packs, and format and content of updates to residents, including newsletters using a variety of media outlets.
- Coordinate the temporary or permanent re-housing of residents, where necessary.
- Advise Project Managers of the likely effects of capital works on residents.
- Provide information and assistance to leaseholders concerning their obligations to contribute to the cost of major works through service charge payments.
- Liaise with contractors, external agencies and SHP staff to secure satisfactory outcomes where there are difficulties in gaining access to dwellings or where there are other disputes with residents.
- Ensure that insurance claims and other claims submitted by residents are processed efficiently.
- Initiate and manage legal action against individual tenants and/or leaseholders where necessary.
- Participate in the development of capital projects, as a project team member.
- Advise Project Managers of any issues which may affect the project.
- Arrange and attend meetings, presentations and exhibitions for residents. This will require working outside normal working hours and at evenings and at various locations throughout the borough.
- Design and carry out social surveys prior to the commencement of major projects.
- Establish and maintain a customer feedback/complaints procedure for each project.
- Ensure information on vulnerable residents or those posing a risk is communicated in line with policy.
- Ensure proactive approach to identify vulnerable residents within programmes, and where appropriate ensure adequate provision made for their needs long term.
- Devise and maintain systems for reporting defects arising during the work or afterwards.
- Undertake resident satisfaction surveys following the completion of capital projects, including a full analysis of the results.
- Review regularly the procedures for consulting and communicating with residents and suggest improvements.
- Assist in the implementation of the Best Value Action Plan for the HRA Capital Programme.
- Any other relevant and appropriate duties as may be required for the delivery of the capital investment programme.
Resident Liaison Officer (BAND3C) in Sutton employer: Sutton Housing Partnership
Contact Detail:
Sutton Housing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (BAND3C) in Sutton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Resident Liaison Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of major works and resident consultation processes. Be ready to share examples from your past experience that showcase your ability to communicate effectively with tenants and leaseholders.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. Check out our website for openings that match your skills as a Resident Liaison Officer, and make sure to tailor your approach to each opportunity.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for the position and keep yourself top of mind.
We think you need these skills to ace Resident Liaison Officer (BAND3C) in Sutton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Resident Liaison Officer. We want to see how your skills match the job description, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm and a clear understanding of the responsibilities outlined in the job description.
Be Clear and Concise: When filling out your application, keep your language straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Sutton Housing Partnership
✨Know Your Stuff
Make sure you brush up on your knowledge about the role of a Resident Liaison Officer. Understand the key responsibilities, especially around communication and consultation with residents during major works. Familiarise yourself with the specific duties mentioned in the job description so you can speak confidently about how your experience aligns.
✨Showcase Your Experience
Since they’re looking for candidates with previous Resident Liaison Officer experience, be ready to share specific examples from your past roles. Highlight situations where you successfully managed resident communications or resolved disputes, as this will demonstrate your capability to handle the challenges of the job.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the projects you’ll be working on and how the team collaborates with contractors. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
✨Be Personable
As a Resident Liaison Officer, you'll need to connect with residents effectively. During the interview, let your personality shine through. Show that you’re approachable and empathetic, as these traits are crucial for building trust with tenants and leaseholders.
