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- Tasks: Be the go-to person for residents during home improvement projects.
- Company: Join a dedicated team focused on enhancing community living in Sutton.
- Benefits: Enjoy a competitive salary and a full-time role with 36 hours per week.
- Why this job: Make a real impact by ensuring residents feel informed and supported during major works.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a permanent position with opportunities for growth and development.
The predicted salary is between 29000 - 36000 £ per year.
Resident Liaison Officer (Planned and Major Works Team) x3 Location: Sutton, Greater London Salary £34,452 – £38,091 PA Permanent, Full Time 36 Hours Per Week Application Deadline 08/01/2025 Key Responsibilities: Be the main point of contact to ensure that all residents receive excellent customer service when planned and major works are being carried out in their homes. Visit and issue approved communication and literature to residents prior to planned and major works being carried out. Creating tenant profiles by using data in the Housing Management system and undertaking home surveys before work commencement. Have regular contact with residents via their preferred method of communication and to record on the NEC planned and major works module. Agree access arrangements to ensure works are completed on time liaising with contractors and in house operatives. Inform the resident of any delays or changes to the programme of works to their home and offer suitable alternative appointments. Visit tenants to explain the nature and scope of work, conduct a ‘site introduction’, ascertain their individual requirements, arrange appointments/start dates and monitor access to i…
Resident Liaison Officer (Planned and Major Works Team) x3 employer: Sutton Housing Partnership
Contact Detail:
Sutton Housing Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned and Major Works Team) x3
✨Tip Number 1
Familiarize yourself with the local community in Sutton. Understanding the demographics and specific needs of residents will help you connect better during your interactions.
✨Tip Number 2
Brush up on your customer service skills. As a Resident Liaison Officer, you'll be the main point of contact for residents, so being able to handle inquiries and concerns with empathy and professionalism is key.
✨Tip Number 3
Get comfortable with data management systems. Since you'll be creating tenant profiles and using the Housing Management system, having a good grasp of these tools will make your job easier and more efficient.
✨Tip Number 4
Practice effective communication techniques. You'll need to keep residents informed about works and any changes, so being clear and concise while also being approachable is essential.
We think you need these skills to ace Resident Liaison Officer (Planned and Major Works Team) x3
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Highlight Customer Service Experience: Since the role emphasizes excellent customer service, be sure to include specific examples from your past work where you successfully managed resident or customer interactions, especially in challenging situations.
Showcase Communication Skills: The job requires regular contact with residents. In your application, emphasize your communication skills and provide examples of how you've effectively communicated with diverse groups, whether in person, via phone, or through written correspondence.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the skills and experiences that align with the job requirements. Use keywords from the job description to ensure your application stands out to hiring managers.
How to prepare for a job interview at Sutton Housing Partnership
✨Show Your Customer Service Skills
As a Resident Liaison Officer, excellent customer service is key. Be prepared to share specific examples of how you've successfully handled resident inquiries or complaints in the past.
✨Understand the Role's Responsibilities
Familiarize yourself with the key responsibilities listed in the job description. Be ready to discuss how your previous experiences align with tasks like creating tenant profiles and managing communication with residents.
✨Demonstrate Communication Skills
Since regular contact with residents is crucial, practice articulating your thoughts clearly. Highlight your ability to adapt your communication style to meet the preferences of different residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would address them, especially regarding access arrangements and delays.
