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- Tasks: Serve as the go-to person for residents during major home projects.
- Company: Join a dedicated team focused on enhancing community living in Sutton.
- Benefits: Enjoy a competitive salary and a full-time position with 36 hours a week.
- Why this job: Make a real impact by ensuring residents feel informed and supported during home improvements.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a permanent role with opportunities for growth and development.
The predicted salary is between 34452 - 38091 £ per year.
Resident Liaison Officer (Planned and Major Works Team) x3 Location: Sutton, Greater London Salary £34,452 – £38,091PA Permanent, Full Time 36 Hours Per Week Application Deadline08/01/2025 Key Responsibilities: Be the main point of contact to ensure that all residents receive excellent customer service when planned and major works are being carried out in theirhomes. Visit and issue approved communication and literature to residents prior to planned and major works being carried out.
Resident Liaison Officer (Planned and Major Works Team) x3 employer: Sutton Housing Partnership Careers
Contact Detail:
Sutton Housing Partnership Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer (Planned and Major Works Team) x3
✨Tip Number 1
Familiarize yourself with the specific needs and concerns of residents in Sutton. Understanding the local community will help you connect better during interviews and demonstrate your commitment to providing excellent customer service.
✨Tip Number 2
Highlight any previous experience you have in customer service or community engagement roles. Be ready to share examples of how you've successfully communicated with residents or managed their expectations during projects.
✨Tip Number 3
Prepare to discuss how you would handle difficult situations with residents. Think of scenarios where you had to resolve conflicts or address complaints, as this will show your problem-solving skills and ability to maintain a positive relationship.
✨Tip Number 4
Research the Planned and Major Works Team's recent projects. Being knowledgeable about their work will allow you to ask insightful questions during the interview and demonstrate your genuine interest in the role.
We think you need these skills to ace Resident Liaison Officer (Planned and Major Works Team) x3
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Resident Liaison Officer position. Understand the key responsibilities and how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and communication, especially in contexts similar to planned and major works. Use specific examples that demonstrate your skills.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are passionate about the role and how you can contribute to providing excellent customer service to residents. Mention any previous experience that relates directly to the responsibilities outlined.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Sutton Housing Partnership Careers
✨Show Your Customer Service Skills
As a Resident Liaison Officer, you'll be the main point of contact for residents. Highlight your previous experience in customer service and how you effectively handled resident concerns or queries.
✨Demonstrate Communication Abilities
Since you'll be issuing communication and literature to residents, it's crucial to showcase your strong communication skills. Prepare examples of how you've successfully communicated complex information in an easy-to-understand manner.
✨Understand Planned and Major Works
Familiarize yourself with what planned and major works entail. Be ready to discuss how you would approach informing residents about these works and ensuring their needs are met during the process.
✨Prepare Questions for the Interviewers
Show your interest in the role by preparing thoughtful questions about the team dynamics, challenges faced in the role, and how success is measured. This demonstrates your proactive attitude and eagerness to contribute.
