At a Glance
- Tasks: Welcome guests with warmth and manage reservations for a fantastic dining experience.
- Company: Join the Castle Hotel, a vibrant place known for its hospitality.
- Benefits: Enjoy free hotel breaks, wellness perks, and competitive pay from day one.
- Other info: Opportunities for personal development and fun social events await you!
- Why this job: Be part of a dynamic team and create memorable experiences for guests.
- Qualifications: Experience in hospitality and great communication skills are essential.
The predicted salary is between 12 - 12 € per hour.
A host in Pennington's will be passionate about people, warm hospitality with an attention to detail, with knowledge of service, food and drinks and an understanding of what makes a fantastic restaurant experience. They should have experience in a hospitality setting and be familiar with a restaurant environment; knowledge of a booking system will be important and being comfortable both working on the restaurant floor and dealing with emails and phone calls. They should be able to work well within a team, supporting the floor team and managers guiding guests throughout the restaurant, bar and lounge with brilliant communication and organisation skills. The host role encompasses elements from reception, reservations, function planning and revenue/sales.
Key Responsibilities
- Guest Interaction: Providing an authentic welcome to guests ensuring all details regarding reservations are accurate and communicating the flow of guests to the floor team and restaurant managers.
- Receiving and inputting reservations via telephone and email and fielding all incoming and outgoing communications with the restaurant.
- Responsible for the safe delivery of food and drink, the correct practice in relation to allergies and dietary requirements.
- Working alongside our marketing team where promotions, functions or seasonal events require it.
- Comfortable using or learning standard hospitality systems such as SevenRooms, OpenTable, Excel, Word, property management systems and voucher redemption portals.
- Assisting the head hosts in function and party booking.
- Building profiles on guests based on their preferences to elevate future experiences.
Our Benefits
- Free and discounted hotel breaks – from the first day of service, a free break of one or two days in any Sutton Hotel Collection hotel in a 12-month period.
- Heka benefits platform – access to Heka starts from day one and is pre-loaded with a balance of £150 to use against a wide range of wellness-focused products, experiences and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers).
- Loyalty awards, annual social and celebration events.
- Learning and Development – an extensive range of training opportunities are available to facilitate your personal development.
- Wisdom Wellbeing – a confidential service offering therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses – we encourage your learning and development, offering to contribute to courses you would like us to explore.
- Free nutritious and tasty meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.
Restaurant Host in Windsor employer: Sutton Hotel Collection
At the Castle Hotel in Windsor, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. As a Restaurant Host, you will enjoy exceptional benefits including free hotel breaks, wellness support, and extensive training opportunities to foster your personal growth. Join our dedicated team where your passion for hospitality will be valued and rewarded, all while working in a stunning location steeped in history.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Host in Windsor
✨Tip Number 1
Get to know the restaurant scene in Windsor! Familiarise yourself with local dining spots and trends. This will not only help you during interviews but also show your passion for hospitality.
✨Tip Number 2
Practice your communication skills! Role-play with friends or family, focusing on how you'd greet guests and handle reservations. The more comfortable you are, the better you'll shine in front of potential employers.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups. Connecting with industry professionals can lead to job opportunities that might not be advertised yet.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly.
We think you need these skills to ace Restaurant Host in Windsor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your warm personality and attention to detail. We want to see how you create fantastic restaurant experiences for guests.
Tailor Your Application:Make sure to customise your application for the Restaurant Host role. Mention any relevant experience with booking systems or guest interactions. We appreciate when candidates take the time to align their skills with what we’re looking for!
Highlight Teamwork Skills:Since this role involves working closely with a team, emphasise your ability to collaborate and support others. Share examples of how you've worked in a team setting before, as we value strong communication and organisation skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Castle Hotel!
How to prepare for a job interview at Sutton Hotel Collection
✨Know Your Stuff
Familiarise yourself with the restaurant's menu, including food and drink options. This will help you answer questions confidently and show your passion for the hospitality industry.
✨Practice Makes Perfect
Rehearse common interview questions related to guest interaction and handling reservations. Think about scenarios where you've excelled in customer service and be ready to share those experiences.
✨Show Your Personality
As a host, your warmth and hospitality are key. Be yourself during the interview; let your enthusiasm for creating great guest experiences shine through.
✨Ask Smart Questions
Prepare thoughtful questions about the restaurant's culture, team dynamics, and how they handle busy periods. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
