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For Companies At a Glance
- Tasks: Welcome guests and create a positive experience at our landmark hotel.
- Company: Castle Hotel Windsor, a family-owned business with a rich history.
- Benefits: Free hotel breaks, wellness perks, and extensive training opportunities.
- Other info: Enjoy a supportive environment with great career growth and loyalty awards.
- Why this job: Join a dynamic team and be the face of hospitality in a historic setting.
- Qualifications: Strong communication skills and a warm personality; hotel experience is a plus.
The predicted salary is between 26650 - 26650 £ per year.
Overview
The Castle Hotel Windsor is a landmark hotel on Windsor High Street, opposite Windsor Castle, at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine local knowledge with warm, confident hospitality for guests from around the world. With ongoing investment, including refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter. As part of Sir Richard Sutton Ltd, a family-owned business, we offer opportunities to grow within an organisation committed to excellence, people development, and a shared legacy for the future.
Role
We are seeking a friendly, professional, and customer-focused individual to join our team as a Reception Team Member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. You will provide a warm welcome to all hotel guests. While not essential, previous experience of working in a hotel reception, preferably luxury four or five star, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge. Strong communication skills, the ability to work under pressure, immaculate personal presentation, and a professional and warm personality are required.
Our People
The Sutton Hotel Collection is a family-owned group; our people are our priority. We offer exceptional learning opportunities and best-in-class benefits for our team.
Benefits
- Free and discounted hotel breaks – from the first day of service, one/two days’ free breaks in any Sutton Hotel Collection hotel within a 12-month period.
- Family and friends are also entitled to discounted stays and dining across our hotels.
- Heka benefits platform – access from day one with a £150 balance for wellness products, experiences, and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech, and electric vehicles (T&Cs apply).
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks at 90% for fathers).
- Loyalty awards, annual social and celebration events.
- Learning and Development – extensive training opportunities for personal development.
- Wisdom Wellbeing – confidential service with therapy, information, support, and advice on a broad range of subjects.
- Subsidised learning courses – support for courses you wish to undertake.
- We also provide basic benefits such as free nutritious meals on duty, complimentary on-site parking (where available), and bespoke uniforms where appropriate.
At the Sutton Hotel Collection, we are an inclusive and diverse group that values human relationships and kinship, enabling our people to make the place.
Reception Team Member in Windsor employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Member in Windsor
✨Tip Number 1
Get to know the Castle Hotel and its vibe! Research the hotel’s history, values, and recent changes. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their exciting new chapter.
✨Tip Number 2
Practice your communication skills! As a Reception Team Member, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself immaculately, reflecting the professional and warm personality the Castle Hotel is looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Sutton Hotel Collection family right from the start!
We think you need these skills to ace Reception Team Member in Windsor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional personality shine through. We want to see the real you, so don’t be afraid to add a personal touch that reflects your warmth and hospitality skills.
Tailor Your Experience: Make sure to highlight any relevant experience you have, especially in hotel reception or customer service roles. If you've worked with a hotel PMS before, mention it! We love seeing how your background aligns with our needs.
Keep It Professional: While we want to see your personality, remember to maintain a professional tone throughout your application. Immaculate presentation is key, even in writing, so proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Castle Hotel Windsor!
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research the Castle Hotel and its unique offerings. Familiarise yourself with its history, location, and recent developments like the new restaurant and bar concept. This knowledge will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Reception Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight how you handled difficult situations or went above and beyond to ensure a positive experience for customers.
✨Dress to Impress
Immaculate personal presentation is key in the hospitality industry. Make sure you dress smartly and appropriately for the interview. A polished appearance not only reflects your professionalism but also aligns with the hotel's commitment to excellence.
✨Practice Common Interview Questions
Anticipate questions related to working under pressure, communication skills, and teamwork. Practising your responses can help you feel more confident during the interview. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.