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- Tasks: Join our team to handle reservations and enhance guest experiences at The Castle Hotel.
- Company: SRSL, a dynamic company in hospitality, agriculture, and property management.
- Benefits: Enjoy health allowances, discounted stays, and opportunities for personal growth.
- Why this job: Be at the heart of guest interactions and drive revenue while making a real impact.
- Qualifications: Experience in hotel reservations or front office roles with strong sales skills.
- Other info: Collaborative environment with a focus on wellbeing and career development.
The predicted salary is between 30000 - 42000 £ per year.
Location: The Castle Hotel, Windsor (fully onsite, 5 days per week, Monday–Saturday on a rota basis)
Contract Type: Full-Time
About SRSL
Sir Richard Sutton Limited (SRSL) operates across hospitality, agriculture, and property management. We aim to provide excellent service and create meaningful experiences for our guests, residents, partners, and local communities. Our teams work with purpose, professionalism, and respect across all areas of the business.
The Opportunity
We’re looking for a commercially minded and guest-focused Central Reservations Team Member to join our team in Windsor. This is an exciting opportunity to play a direct role in driving revenue across three hotels while delivering a seamless, brand‑aligned booking experience. You’ll be at the heart of our guest journey – converting enquiries, maximising room and group revenue, and ensuring every interaction reflects the quality and character of our hotels. This role is ideal for someone with hotel reservations or front office experience who enjoys sales, thrives on targets, and takes pride in accuracy and service excellence.
What You’ll Be Doing
- Handling telephone enquiries confidently, maximising conversion through strong product knowledge and proactive upselling
- Managing reservations inboxes and OTA messages, ensuring timely, professional, brand‑aligned responses
- Supporting group enquiries, preparing proposals, coordinating pricing with Revenue, and following up to convert business
- Completing detailed pre‑arrival checks (1, 3 and 5 days prior), verifying rates, packages and guest details
- Processing prepayments, managing no‑shows, and ensuring bookings comply with rate conditions
- Maintaining accurate records across PMS and distribution systems in line with revenue strategy
- Collaborating closely with Revenue, Sales, Reception, Finance and Meeting & Events teams to ensure seamless guest delivery
- Contributing to departmental targets including revenue, ADR, occupancy, and conversion performance
Who We’re Looking For
As our ideal candidate, you'll have:
- Previous experience in hotel reservations, front office, or a guest‑facing hospitality role
- Confident telephone sales skills with a natural ability to upsell and convert enquiries
- Excellent written communication skills with strong attention to tone and detail
- High levels of accuracy and strong administrative organisation
- Commercial awareness and an understanding of revenue‑focused selling
- Comfortable using hotel PMS and Microsoft Office systems (experience with Infor, Duetto or similar is advantageous)
- A positive, professional, and collaborative approach
- Ability to manage multiple tasks while maintaining quality and pace
Why Join Us?
At SRSL, you’ll be joining a supportive and collaborative team. We offer:
- Opportunities to learn, grow, and develop
- Strong values and a commitment to wellbeing
- A caring, inclusive working environment
- The chance to make a meaningful impact in your role
You’ll be part of a business that values people and invests in their success.
Our Benefits
- Health & wellbeing allowance
- Financial wellbeing support
- Discounted employee and friends & family hotel stay rates
- Volunteering opportunities
- Learning and development options
- Season ticket loan
- Cycle2Work scheme
- Employee assistance programme
- Enhanced maternity and paternity leave
- Free meals on duty
- Complimentary on‑site parking
Our Values
Everything we do is shaped by our four values: Purposeful, Excellent, Able, and Knowledgeable. These guide how we work with each other, support our guests and customers, and contribute to the long‑term success of SRSL.
Diversity, Equity & Inclusion (DE&I)
We welcome applicants from all backgrounds and experiences. If you need adjustments at any stage of the recruitment process, please let us know – we are happy to support you.
Our ESG Commitment
SRSL is committed to responsible and sustainable operations. All colleagues contribute to creating a positive environmental and social impact across our business.
Right to Work
All applicants must have the right to work in the UK. We will ask for proof of this during the recruitment process.
How To Apply
Please apply via the job site where this advert is posted by submitting your CV and completing the application process online.
Application Deadline
Applications will be reviewed on a rolling basis.
Central Reservations Team Member in Windsor employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Reservations Team Member in Windsor
✨Tip Number 1
Get to know the company inside out! Research SRSL and its values, especially how they focus on guest experiences. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your telephone skills! Since you'll be handling enquiries, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with upselling and converting enquiries.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage multiple tasks and maintain accuracy under pressure. Share examples from past experiences where you’ve successfully juggled responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at SRSL.
We think you need these skills to ace Central Reservations Team Member in Windsor
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any previous experience in hotel reservations or front office roles. We want to see how your background aligns with the guest-focused approach we value at SRSL.
Nail That Written Communication: Since excellent written communication is key for this role, pay attention to your tone and detail in your application. We love a well-crafted message that reflects your professionalism!
Be Commercially Minded: Demonstrate your understanding of revenue-focused selling in your application. Show us how you can contribute to our targets and drive revenue across our hotels.
Apply Through Our Website: Don’t forget to apply via the job site where this advert is posted! It’s the best way for us to receive your CV and get you into the recruitment process smoothly.
How to prepare for a job interview at Sutton Hotel Collection
✨Know Your Stuff
Make sure you brush up on your knowledge of the hotel and its offerings. Familiarise yourself with the services, room types, and any special packages available. This will help you confidently handle enquiries and upsell effectively during the interview.
✨Showcase Your Sales Skills
Prepare to demonstrate your telephone sales skills. Think of examples where you've successfully converted enquiries into bookings. Highlight your ability to upsell and how you’ve contributed to revenue in previous roles. This is key for a Central Reservations Team Member!
✨Be Detail-Oriented
Since accuracy is crucial in this role, be ready to discuss how you ensure precision in your work. Bring examples of how you manage multiple tasks while maintaining high standards. This will show that you can handle the demands of the position.
✨Emphasise Team Collaboration
This role involves working closely with various teams, so be prepared to talk about your experience in collaborative environments. Share instances where you’ve worked with sales, reception, or finance teams to achieve common goals. It’s all about teamwork!