Waiter/Waitress

EMBERWOOD WAITER/WAITRESS

SALARY: £13.22 per hour + Tronc

40 hours a week including weekends and evenings

Who Are We?

At Emberwood, we are focused on changing the landscape of service and guest interaction. We have a professional, yet conversational style of service, where we learn about our guests' needs and adapt accordingly. We are dedicated to surpassing expectations, using experiences such as our Pudding Trolley, Martini Trolley and our Kitchen Counter among others, to add layers to an exquisite service. At Emberwood, within our first few months of opening, we have already established ourselves as a leading restaurant in Bath, having been awarded a space in the illustrious Michelin Guide. Now we have set our sights to find the best and most passionate people within the hospitality sector to be able to consistently deliver the best possible experience in Bath.

What Do We Offer?

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
• Basic benefits such as free nutritious and tasty meals on duty, bespoke uniforms where appropriate and a cycle to work scheme.

Who Are We Looking For?

A Waiter at Emberwood will be confident in delivering the required service level to the guests and taking instruction from the Head Waiters and Management team to ensure quality and dedicated service. They should be able to work confidently as part of a team and assist in helping direct the more Junior members of the team in being prepared for service. They will also be encouraged to deliver magic moments, empowered by the team to deliver an exquisite experience to the guest and be proactive in ensuring all their sections and any preparation is done diligently. Ideally they should have at least 1 year of experience in hospitality, but it is essential they are guest focused with a positive mindset, proactive and helpful. Understanding what a fast-paced restaurant looks like is ideal to ensure they pick up the skills and training quickly and efficiently to ensure the guest receives the best service.

What Are The Key Responsibilities?

• Guest Interaction and Repeat Business built on trust and experiences.
• Ensure the preparation and delivery of service is at the highest standards in relation to our offering.
• Run a section in the restaurant, lounge or terrace with enthusiasm, energy and personality.
• Deliver the order of service with detailed knowledge.
• Compliant with Health and Safety Standards, built in to deliver exquisite experiences for guests.
• Elevate the guest experience through a curious and creative approach to make an experience memorable.
• Responsible for the safe delivery of food and the correct conduct in relation to allergies and dietary requirements.