At a Glance
- Tasks: Welcome guests and create a positive experience at our landmark hotel.
- Company: Castle Hotel, Windsor - a family-owned business with a rich history.
- Benefits: Competitive salary, free hotel breaks, wellness perks, and discounts for friends and family.
- Other info: Exciting growth opportunities in a supportive and people-focused environment.
- Why this job: Join a dynamic team and be the face of hospitality in a historic setting.
- Qualifications: Strong communication skills and a warm personality; hotel experience is a plus.
The predicted salary is between 26650 - 26650 € per year.
Overview
The Castle Hotel Windsor is a landmark hotel on Windsor High Street, opposite Windsor Castle, at the heart of the town’s historic and royal setting. Positioned as The Original Local, we combine local knowledge with warm, confident hospitality for guests from around the world. With ongoing investment, including refurbished rooms and a new restaurant and bar concept celebrating heritage and locally sourced produce, the Castle Hotel is entering an exciting new chapter. As part of Sir Richard Sutton Ltd, a family-owned business, we offer opportunities to grow within an organisation committed to excellence, people development, and a shared legacy for the future.
Role
We are seeking a friendly, professional, and customer-focused individual to join our team as a Reception Team Member. As the first point of contact for our guests, you will play a vital role in creating a welcoming and positive experience. You will provide a warm welcome to all hotel guests. While not essential, previous experience of working in a hotel reception, preferably luxury four or five star, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge. Strong communication skills, the ability to work under pressure, immaculate personal presentation, and a professional and warm personality are required.
Our People
The Sutton Hotel Collection is a family-owned group; our people are our priority. We offer exceptional learning opportunities and best-in-class benefits for our team.
Benefits
- Free and discounted hotel breaks – from the first day of service, one/two days’ free breaks in any Sutton Hotel Collection hotel within a 12-month period. Family and friends are also entitled to discounted stays and dining across our hotels.
- Heka benefits platform – access from day one with a £150 balance for wellness products, experiences, and schemes including health cash plans and gym memberships.
- Salary sacrifice schemes including cycle to work, tech, and electric vehicles.
Reception Team Member employer: Sutton Hotel Collection
The Castle Hotel Windsor is an exceptional employer, offering a vibrant work culture steeped in history and hospitality excellence. With a commitment to employee development and a range of benefits including free hotel breaks and wellness initiatives, team members can thrive in a supportive environment while enjoying the unique charm of working opposite Windsor Castle. Join us to be part of a family-owned business that values its people and fosters growth within a landmark setting.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Team Member
✨Tip Number 1
Get to know the Castle Hotel and its vibe! Research the hotel’s history, values, and recent changes. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their exciting new chapter.
✨Tip Number 2
Practice your communication skills! As a Reception Team Member, you'll be the face of the hotel. Role-play common guest interactions with friends or family to boost your confidence and ensure you can handle any situation with a warm smile.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure your personal presentation is immaculate and reflects the professional image of the Castle Hotel. It shows you care about the role and the guests.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your personality and enthusiasm right from the start!
We think you need these skills to ace Reception Team Member
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for hospitality and your passion for providing a warm welcome to guests.
Tailor Your Application:Make sure to tailor your application specifically for the Reception Team Member role. Highlight any relevant experience, especially in hotel reception or customer service, and mention how your skills align with our values at the Castle Hotel.
Keep It Professional:While we love a friendly tone, remember to keep your application professional. Use clear language, check your spelling and grammar, and ensure your presentation is immaculate – just like we expect from our team members!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at the Castle Hotel. Plus, it’s super easy!
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Hotel Inside Out
Before your interview, take some time to research the Castle Hotel and its unique offerings. Familiarise yourself with its history, location, and recent developments like the new restaurant and bar concept. This knowledge will not only impress the interviewers but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception Team Member, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond to make someone’s stay memorable. This will demonstrate your ability to create a welcoming atmosphere.
✨Dress to Impress
Immaculate personal presentation is key in the hospitality industry. Make sure you dress smartly for your interview, reflecting the professional image of the Castle Hotel. A polished appearance will convey your seriousness about the role and your understanding of the hotel's standards.
✨Practice Common Interview Questions
Prepare for typical interview questions related to the role, such as how you would handle a guest complaint or what you think makes excellent hospitality. Practising your responses will help you feel more confident and articulate during the interview, allowing your warm personality to shine through.
