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- Tasks: Welcome guests and provide exceptional customer service at our historic hotel.
- Company: Join the Sutton Hotel Collection, a family-owned group of historic hotels in stunning locations.
- Benefits: Enjoy free hotel breaks, leisure passes, and extensive learning opportunities.
- Why this job: Be part of a supportive team that values inclusivity and personal development.
- Qualifications: Previous hotel reception experience is a plus; strong communication skills are essential.
- Other info: We promote sustainability and welcome applicants from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George's Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.
About Sutton Hotel Collection
The Sutton Hotel Collection is a privately-owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear; to create a brand that places its people at the heart of the business, plays an active role in local community, genuinely cares about its guests, and consistently delivers an effortless yet authentic and superior level of service. Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter. Being a family-owned group, by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best-in-class benefits for our team.
Our Benefits
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
- We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, uniform, regular on and off-site social events and celebrations and cycle scheme.
Our Opportunity
Working as a member of the Front Office team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Providing exceptional customer service is essential — Our Receptionists are friendly, attentive, and proactive in addressing any concerns, making each guest feel valued. Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure, and immaculate personal presentation as well as a professional and warm personality are all part of the overall picture.
Our People
At the Sutton Hotel Collection, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves. We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Maxine Pierrepont at hr@castehotelwindsor.com or by calling 01753 851577. Join us in building a more inclusive future together.
Our Ethos
At Sutton Hotel Collection, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
Hotel Receptionist employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist
✨Tip Number 1
Familiarise yourself with the local area, especially key attractions like Windsor Castle and St. George's Chapel. This knowledge will not only help you engage with guests but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you might need to handle guest complaints or requests. Being proactive and showing that you can remain calm under pressure will set you apart from other candidates.
✨Tip Number 3
If you have experience with hotel Property Management Systems (PMS), make sure to highlight this in conversations. If not, consider doing a bit of research or even a short online course to get familiar with how these systems work.
✨Tip Number 4
Network with current or former employees of the Sutton Hotel Collection. They can provide valuable insights into the company culture and what it takes to succeed as a receptionist, which can give you an edge during the interview process.
We think you need these skills to ace Hotel Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and hotel reception roles. Emphasise any familiarity with hotel Property Management Systems (PMS) and showcase your strong communication skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention how your personal qualities align with their ethos of kindness and generosity.
Showcase Your Customer Service Skills: In your application, provide specific examples of how you've delivered exceptional customer service in previous roles. Highlight situations where you went above and beyond to make guests feel valued.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Sutton Hotel Collection
✨Research the Hotel and Its Values
Before your interview, take some time to learn about The Castle Hotel Windsor and the Sutton Hotel Collection. Understand their history, values, and commitment to customer service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a hotel receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. Highlighting these skills will demonstrate your ability to create a warm and welcoming environment.
✨Dress Professionally and Presentably
First impressions matter, especially in the hospitality industry. Make sure to dress smartly and maintain immaculate personal presentation for your interview. This reflects your understanding of the professional standards expected at a luxury hotel.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, training opportunities, and how they support their staff. This not only shows your interest but also helps you determine if the hotel is the right fit for you.
