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For Companies At a Glance
- Tasks: Lead the dining experience, ensuring guest satisfaction and mentoring your team.
- Company: Join the historic Francis Hotel, a Georgian gem in Bath with modern flair.
- Benefits: Enjoy free hotel breaks, leisure passes, and enhanced parental leave.
- Why this job: Be part of an exciting restaurant transformation in a supportive, family-like environment.
- Qualifications: Experience in a similar role is essential; passion for hospitality is a must.
- Other info: Free meals on duty and regular social events to keep the team connected.
£12.95 per hour plus tronc and great benefits. Onsite, shifts, five days out of seven.
About Sutton Hotel Collection
As one of the first Georgian buildings in Bath, The Francis Hotel was once home to 18th-century architect John Wood the Elder, who inspired the first Georgian stone buildings of Queen Square, the Royal Crescent, and The Circus. The hotel has been a significant part of Bath's history ever since. Working with award-winning interior designers 3DReid, the hotel’s design concept draws inspiration from the Georgian era while incorporating modern amenities for today’s traveller.
About The Role
At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond, featuring a beautifully designed dining area with an open-plan kitchen where the team will prepare local, seasonal ingredients over an open fire. Complementing the restaurant will be a luxurious bar, an intimate snug, and terraces. We are seeking an experienced Head Waiter/Waitress to join the Emberwood Restaurant team at the Francis Hotel Bath. The role involves serving guests to their satisfaction, assisting, and developing waiters on their stations to ensure the best guest experience, and maintaining a positive brand image through all customer interactions. Join our welcoming team as we embark on an exciting multi-million-pound transformation.
Our People
The Sutton Hotel Collection is a family-owned group, and our staff are our extended family. We recognise the value our people bring and offer exceptional learning opportunities and top-tier benefits.
Our Benefits
- Free Hotel Breaks - Enjoy two free stays of one or two days in any Sutton Hotel Collection property within 12 months from your start date.
- Leisure Passes - Receive a contribution of £150 towards a leisure centre or National Trust membership during your time off.
- Enhanced Maternity and Paternity Leave - 26 weeks at 90% for expectant mothers, four weeks at 90% for fathers.
- Institute of Hospitality - Membership paid for, providing opportunities for learning, coaching, and mentoring.
- Learning and Development - Access to extensive training to support your personal growth.
- Health Assured - Confidential support including CBT therapy, information, and advice.
- Subsidised Learning Courses - Financial support for courses of your choosing.
Additionally, we provide free nutritious meals on duty, complimentary on-site parking, uniforms where appropriate, regular social events, and a cycle-to-work scheme. At the Sutton Hotel Collection, we are an inclusive, diverse, and ethical group that celebrates human relationships and kinship. We empower our people to make the place better.
Head Waiter/Waitress employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter/Waitress
✨Tip Number 1
Familiarise yourself with the history and unique features of the Francis Hotel. Understanding its Georgian roots and modern amenities will help you connect with the brand and impress during your interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed a team in a busy restaurant environment. Highlighting your ability to train and develop others will align well with the role's responsibilities.
✨Tip Number 3
Research local dining trends and seasonal ingredients that could be featured in the Emberwood Restaurant. Being knowledgeable about the culinary scene in Bath will demonstrate your passion for the role and commitment to providing an exceptional guest experience.
✨Tip Number 4
Prepare thoughtful questions about the restaurant's vision and the team culture at the Sutton Hotel Collection. This shows your genuine interest in becoming part of their family-oriented environment and your eagerness to contribute positively.
We think you need these skills to ace Head Waiter/Waitress
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles where you've led a team or provided exceptional customer service. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the hospitality sector. Mention why you want to work at the Francis Hotel and how your values align with those of the Sutton Hotel Collection.
Showcase Your Leadership Skills: In your application, emphasise your ability to train and develop staff. Provide examples of how you've successfully managed a team in previous roles, focusing on your approach to maintaining high standards of service.
Highlight Customer Interaction Experience: Since the role involves ensuring guest satisfaction, include specific instances where you've gone above and beyond for customers. This could be through resolving complaints or creating memorable dining experiences.
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's menu, including ingredients and preparation methods. This will not only impress your interviewers but also show your passion for the role and commitment to providing excellent service.
✨Demonstrate Leadership Skills
As a Head Waiter/Waitress, you'll be expected to lead a team. Be prepared to discuss your previous experiences in managing staff, resolving conflicts, and ensuring a smooth dining experience for guests.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in the past. Highlight your ability to handle difficult situations gracefully and ensure guest satisfaction, as this is crucial for maintaining the hotel's positive brand image.
✨Emphasise Teamwork and Collaboration
The role involves working closely with other waitstaff and kitchen teams. Share instances where you've successfully collaborated with others to enhance the dining experience, demonstrating that you value teamwork in a busy restaurant environment.
