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- Tasks: Ensure a flawless guest experience from arrival to departure, managing special requests and feedback.
- Company: Join the Sutton Hotel Collection, a family-owned group of historic hotels with a commitment to community and service.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive learning opportunities.
- Why this job: Be part of a supportive team that values inclusivity and personal development in a stunning historic setting.
- Qualifications: Strong communication skills and familiarity with hotel PMS are preferred; a warm personality is essential.
- Other info: We welcome applicants from all backgrounds and offer adjustments during the application process.
The predicted salary is between 28800 - 43200 £ per year.
The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George’s Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.
About Sutton Hotel Collection
The Sutton Hotel Collection is a privately-owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear; to create a brand that places its people at the heart of the business, plays an active role in local community, genuinely cares about it\’s guests, and consistently delivers an effortless yet authentic and superior level of service.
Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter. Being a family-owned group, by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best-in-class benefits for our team.
Our Benefits
Benefits
We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:
- Free Hotel Breaks – From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes – We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality – We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development – An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured – A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses – We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free, nutritious tasty meals on duty, complimentary on-site parking, uniform, regular on and off-site social events and celebrations and cycle scheme.
Our Opportunity,,
The Guest Relations Manager ensures a flawless and memorable guest experience from pre-arrival through post-departure. Acting as the primary liaison between guests and hotel departments, this role oversees VIP services, special requests, pre-arrival communications, ticket and package coordination, luggage assistance, and the collection of guest feedback. Additionally, the Guest Relations Manager plays a vital role in identifying and resolving guest concerns by diligently recording and following up on all entries in the Duty Manager (DM) log.
Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure, and immaculate personal presentation as well as a professional and warm personality are all part of the overall picture.
Our People
At the Sutton Hotel Collection, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees\’ experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Maxine Pierrepont at hr@castehotelwindsor.com or by calling 01753 851577. Join us in building a more inclusive future together.
Our Ethos
At Sutton Hotel Collection, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey. #J-18808-Ljbffr
Guest Relations Manager employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the local area, especially the attractions around Windsor Castle and St. George's Chapel. This knowledge will not only impress during interviews but also help you connect with guests looking for recommendations.
✨Tip Number 2
Highlight your experience in guest relations or hospitality management during networking events. Engaging with industry professionals can lead to valuable connections and insights about the role.
✨Tip Number 3
Demonstrate your understanding of a hotel Property Management System (PMS) by researching common systems used in the industry. Being knowledgeable about these tools can set you apart from other candidates.
✨Tip Number 4
Showcase your communication skills by participating in community events or volunteering. This not only builds your confidence but also reflects your commitment to service, which aligns with the values of the Sutton Hotel Collection.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Guest Relations Manager. Highlight your relevant experience in guest services and how it aligns with the hotel's commitment to exceptional service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your communication skills, ability to work under pressure, and any familiarity with hotel property management systems (PMS).
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention specific examples of how you've enhanced guest experiences in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Sutton Hotel Collection
✨Research the Hotel's History
Before your interview, take some time to learn about The Castle Hotel Windsor and its rich history. Understanding its significance and unique features will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Relations Manager, strong communication is key. Prepare examples of how you've effectively communicated with guests or resolved conflicts in the past. This will highlight your ability to handle guest concerns and ensure a memorable experience.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've successfully identified and resolved issues for guests. Be ready to discuss these scenarios during the interview, as this will showcase your proactive approach and ability to think on your feet.
✨Emphasise Your Team Spirit
The Sutton Hotel Collection values teamwork and inclusivity. Be prepared to talk about how you've collaborated with colleagues in previous roles and how you can contribute to fostering a supportive environment within the hotel.
