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- Tasks: Manage guest experiences and ensure satisfaction from arrival to departure.
- Company: The Sutton Hotel Collection offers historic hotels with a focus on community and exceptional service.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Join a supportive team that values inclusivity and personal growth in a stunning location.
- Qualifications: Strong communication skills and experience with hotel PMS systems are preferred.
- Other info: We promote sustainability and welcome applicants from all backgrounds.
The predicted salary is between 28800 - 43200 £ per year.
The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to the 1500s and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George's Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.
About Sutton Hotel Collection: The Sutton Hotel Collection is a privately-owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear: to create a brand that places its people at the heart of the business, plays an active role in the local community, genuinely cares about its guests, and consistently delivers an effortless yet authentic and superior level of service. Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter.
Being a family-owned group, our people are our family. We recognize how much our people invest in us, and in turn, we offer exceptional learning opportunities as well as best-in-class benefits for our team.
Our Benefits:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, within a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks at 90% for fathers).
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching, and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal growth.
- Health Assured - A confidential service offering CBT therapy, support, and advice on a broad range of subjects.
- Subsidised Learning Courses - We support your learning and development by contributing to courses you wish to pursue.
- Additional benefits include free nutritious meals on duty, complimentary on-site parking, uniform, social events, celebrations, and a cycle scheme.
Our Opportunity: The Guest Relations Manager ensures a flawless and memorable guest experience from pre-arrival through post-departure. This role acts as the primary liaison between guests and hotel departments, overseeing VIP services, special requests, pre-arrival communications, ticket and package coordination, luggage assistance, and guest feedback collection. The role also involves identifying and resolving guest concerns by diligently recording and following up on all entries in the Duty Manager (DM) log. Familiarity with hotel PMS systems will be advantageous. Strong communication skills, the ability to work under pressure, professional personal presentation, and a warm personality are essential.
Our People: At the Sutton Hotel Collection, we believe work should be a place where everyone feels valued, supported, and truly belongs. We are committed to creating an environment where team members feel cared for, trusted, and empowered to be themselves. We foster an inclusive culture and welcome applicants from all backgrounds. If you need any adjustments during the application process, please contact Maxine Pierrepont at hr@castlehotelwindsor.com or call 01753 851577.
Our Ethos: We are dedicated to reducing our environmental impact through ESG initiatives and long-term sustainability efforts. Join us in building a more sustainable future.
Guest Relations Manager employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and ethos. Understanding their commitment to community, guest experience, and sustainability will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of the Sutton Hotel Collection. They can provide valuable insights into the company culture and expectations for the Guest Relations Manager role, which can give you an edge in your application.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to handle guest relations effectively. Highlight instances where you resolved issues or enhanced guest satisfaction, as this will showcase your suitability for the role.
✨Tip Number 4
Research the local area around Windsor and the attractions nearby. Being knowledgeable about the region will not only impress during interviews but also show your enthusiasm for providing guests with a memorable experience.
We think you need these skills to ace Guest Relations Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Relations Manager position. Tailor your application to highlight relevant experience and skills that align with the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that reflects your passion for hospitality and your understanding of the Sutton Hotel Collection's values. Mention specific experiences that demonstrate your ability to enhance guest relations and provide exceptional service.
Highlight Relevant Experience: In your CV, focus on previous roles that involved guest interaction, problem-solving, and communication. Use quantifiable achievements to showcase how you have positively impacted guest experiences in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Sutton Hotel Collection
✨Know the Hotel's History
Familiarise yourself with the Castle Hotel Windsor's rich history and its significance in the local area. Being able to discuss the hotel's heritage and its connection to nearby attractions like Windsor Castle will show your genuine interest in the role.
✨Demonstrate Exceptional Communication Skills
As a Guest Relations Manager, strong communication is key. Prepare examples of how you've effectively communicated with guests in the past, especially in resolving issues or enhancing their experience. This will highlight your suitability for the role.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved guest concerns or complaints. Highlighting your ability to think on your feet and provide solutions will demonstrate your capability to handle the pressures of the role.
✨Emphasise Teamwork and Inclusivity
The Sutton Hotel Collection values a supportive and inclusive environment. Share experiences that showcase your ability to work collaboratively with diverse teams and how you contribute to a positive workplace culture.
