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- Tasks: Join our Food & Beverage team as a Waiter, Waitress, or Food Runner, creating memorable dining experiences.
- Company: The Sutton Hotel Collection is a family-owned group of historic hotels dedicated to exceptional service and community.
- Benefits: Enjoy free hotel breaks, leisure passes, enhanced parental leave, and extensive training opportunities.
- Why this job: Be part of a supportive, inclusive culture where your contributions are valued and celebrated.
- Qualifications: No prior experience needed, just bring your passion for customer service and a great personality!
- Other info: Weekend availability is essential; join us in our exciting journey towards sustainability.
The Castle Hotel Windsor is situated amongst some of the most historic examples of architecture in the United Kingdom. The hotel itself dates back to 1528 and sits opposite the magnificent Windsor Guildhall, with royal attractions such as Windsor Castle and St. George's Chapel both within easy reach for guests who are eager to immerse themselves in all that Windsor has to offer.
About Sutton Hotel Collection: The Sutton Hotel Collection is a privately-owned group of historic hotels, each situated in outstanding locations. Our brand is still young, but our vision has always been clear; to create a brand that places its people at the heart of the business, plays an active role in the local community, genuinely cares about its guests, and consistently delivers an effortless yet authentic and superior level of service.
Owned by the Sutton family, who are passionate about being an employer of choice, we are committed to developing one of the leading upper four-star hotel brands in the UK. As we continue this exciting journey, we invite you to be part of our next chapter. Being a family-owned group, by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best-in-class benefits for our team.
Our Benefits: We want to share the Sutton Hotel Collection's values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:
- Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
- Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
- Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
- Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
- Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
- Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
- Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.
We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, uniform, regular on and off-site social events and celebrations and cycle scheme.
Our Opportunity: We are seeking Waiters, Waitresses and Food Runners with great personalities and a passion for customer service to join our Food & Beverage team on a casual contract, leading into our busy months. Weekend availability is essential, being our peak times. Whether it's a lively brunch, a relaxing afternoon in our Garden Restaurant, or a bustling dinner service, we need enthusiastic and reliable team members who can contribute to creating a great dining experience.
Our People: At the Sutton Hotel Collection, we believe that work should be a place where everyone feels valued, supported, and truly belongs. We recognise the responsibility we have in shaping our employees' experience. Our vision is to create an environment where every team member feels cared for, trusted, and empowered to be themselves.
We are committed to fostering an inclusive culture where everyone can thrive, contribute, and feel a true sense of belonging. We welcome applicants from all backgrounds and strive to make our recruitment process as accessible as possible, including making adjustments for those who need additional support. If you would like us to make any reasonable adjustments during the application process, please let us know by contacting Maxine Pierrepont at hr@castehotelwindsor.com or by calling 01753 851577. Join us in building a more inclusive future together.
Our Ethos: At Sutton Hotel Collection, we recognise our responsibility to the planet and have committed to reducing our impact on it. Our dedicated team are actively working towards ESG initiatives and we hope that you can be part of our long-term sustainability journey.
Food and Beverage Team Member employer: Sutton Hotel Collection
Contact Detail:
Sutton Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food and Beverage Team Member
✨Tip Number 1
Familiarise yourself with the Sutton Hotel Collection's values and ethos. Understanding their commitment to community, inclusivity, and sustainability will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for customer service by sharing specific examples from your past experiences. Whether it's a memorable interaction with a guest or a time you went above and beyond, these stories can make you stand out as a candidate.
✨Tip Number 3
Be prepared to discuss your availability, especially on weekends, as this is crucial for the role. Highlighting your flexibility and willingness to work during peak times can demonstrate your commitment to the team.
✨Tip Number 4
Research the local area and attractions around The Castle Hotel Windsor. Being knowledgeable about the hotel's surroundings can help you engage with guests more effectively and show your enthusiasm for the role.
We think you need these skills to ace Food and Beverage Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Food and Beverage Team Member. Familiarise yourself with the specific skills and qualities the Sutton Hotel Collection is looking for, such as customer service experience and teamwork.
Tailor Your CV: Customise your CV to highlight relevant experience in the food and beverage industry. Emphasise any previous roles that involved customer interaction, teamwork, or working in a fast-paced environment, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for joining the Sutton Hotel Collection. Mention why you are drawn to their values and how you can contribute to creating a great dining experience.
Showcase Your Personality: In your application, let your personality shine through. The Sutton Hotel Collection values great personalities, so don’t hesitate to express your enthusiasm and commitment to providing excellent service in your written communication.
How to prepare for a job interview at Sutton Hotel Collection
✨Show Your Passion for Customer Service
As a Food and Beverage Team Member, your enthusiasm for customer service is crucial. Be prepared to share examples of how you've gone above and beyond to ensure guests have a great experience in previous roles.
✨Demonstrate Team Spirit
The Sutton Hotel Collection values teamwork highly. During the interview, highlight your ability to work collaboratively with others, perhaps by sharing a story about a successful team project or how you supported colleagues during busy shifts.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with difficult customers or managing high-pressure environments. Think of relevant experiences beforehand to illustrate your problem-solving skills.
✨Research the Company Culture
Understanding the ethos of the Sutton Hotel Collection will help you align your answers with their values. Familiarise yourself with their commitment to inclusivity and sustainability, and be ready to discuss how you can contribute to these initiatives.
